Customer Service Coordinator

Customer Service Coordinator

Date : Aug 22, 2024

Location : San Jose, California, United States

Company : Super Micro Computer

Job Req ID : 25015

About Supermicro :

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers worldwide.

We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary :

Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology.

Our key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story".

The Customer Service Coordinator that can work closely with all related departments to meet priority on customer's requests on a daily basis is who we are looking for.

This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules.

If you have a passion for customer service and are looking for a great opportunity, Supermicro wants you to join our team!

Essential Duties and Responsibilities :

Process product returns and conduct product failure analysis

Ensure a high level of customer service is delivered to all customers

Handle the day-to-day RMA Receiving activities

Answers telephone calls promptly and responds to customers requests, inquiries and complaints in a respectful caring manner

Warranty verification for customers to meet RMA service requirements

Verifies and investigates into customers complaints and drive for resolution in a timely manner for improvement

Manages customer escalations on the highest priority and work with internal teams for solutions

Responsible for setting realistic customer expectations, and meeting or exceeding these expectations

Follow up on RMA backlogs and outstanding to meet schedule commitment to customers

Parts fulfillment and support, repair charges processing and order confirmation

Work closely with internal departments as required

Qualifications :

Associate's degree preferred but not required

Minimum of 1 year of experience in Customer Service or related fields preferred

Excellent in written, interpersonal communications and organization skills

Strong customer service, ethics and ability to be empathetic and accept ownership

Detail oriented with excellent time management

Ability to Multi-task with minimum supervision and meet established deadlines

Independent person who also is a strong team player

Experience in a fast-paced environment

Proficient with MS Office applications with a strong emphasis on Excel and Outlook

Prior experiences handling small parts component is a plus

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company.

In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role.

Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Salary Range

$ - $;

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Job Segment : Cloud, Data Center, Technology, Customer Service