Our client, a leading Tax Software and Payment Solutions company, is hiring a Collections Program Manager for a 12 Month Contract opportunity.
Candidates must be based out of PST or MST time. This role is 100% Remote.
Responsibilities :
- Develop and implement strategies for efficient and effective collections processes for two lending products from first delinquency through recoveries post charge off
- Monitor delinquency and roll rate reports and prioritize collections efforts based on delinquency levels
- Communicate with 3rd party agency managers to coordinate operations, negotiate settlements, address customer inquiry requests, and provide documents or additional details when needed with a goal towards driving down losses
- Review and analyze customer accounts to identify potential issues and recommend appropriate actions to minimize losses
- Ensure compliance with relevant regulations and company policies related to collections practices
- Respond to audit requests and manage corresponding controls within the teams risk framework.
- Utilize collection software and tools to track and document collection activities, maintain accurate records and generate reports.
- Stay informed about industry trends, best practices and new technologies related to collections management.
- Continuously assess and refine collections strategies to optimize cash flow and reduce bad debt losses.
Skills :
- 5-7+ years of experience in commercial debt collections with a focus on project / program management
- Ability to navigate between the big picture and execution details simultaneously
- Track record of taking extreme ownership in driving to decisions and outcomes
- Experience with leading change across a large organization, including acting as a catalyst to accelerate outcomes
- Outstanding empathy and understanding of the small business owner and their finances
- Ability to work in a fast paced and quickly changing environment
- Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision
- Analytical mindset, strong excel skills, SQL experience is nice to have
Collections Program Manager
Our client, a leading Tax Software and Payment Solutions company, is hiring a Collections Program Manager for a 12 Month Contract opportunity. Develop and implement strategies for efficient and effective collections processes for two lending products from first delinquency through recoveries post ch...
Collections Program Manager
Our client, a leading Tax Software and Payment Solutions company, is hiring a Collections Program Manager for a 12 Month Contract opportunity. Develop and implement strategies for efficient and effective collections processes for two lending products from first delinquency through recoveries post ch...
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