Dispatcher/Router/Data Entry

Job Description

Job Description

Great full time and part time permanent job opportunites with established Towing company with 60 years of service in the Community! Gene's Towing is looking for a reliable and motivated individual to join our team of dedicated professionals.

We are hiring for a Multi Tasking Superstar Dispatcher who is not afraid to take charge!

Job duties include :

• Promptly answers incoming calls from customers in need of services
• Asking basic questions of Customers related to current needs
• Remains friendly and approachable with Customers
• Multi-task using multiple computer screens while using radio and answering phone lines simultaneously
• Quickly make sense out of convoluted data
• Accurately tracks all calls from initiation through completion
• Coordinates service and schedules of drivers
• Monitors location of Drivers and trucks
• Answers multiple phone lines
• Prioritize calls in order to schedule and dispatch Drivers and appropriate trucks
• Entering call data accurately and clearly into towing software program
• Determines the response needed for all dispatching situations
• Records, coordinates and accurately relays information of all calls and dispatches
• Communicates effectively with drivers to ensure they are responding to the correct location and status
• Contacts customers to collect payments.
• Performs other duties as assigned by management
• Full time and part time Swing / Graveyard / Weekends (able to work all shifts on occasion, and weekends if needed)

Experience :

• High School Diploma or GED
• 1 year experience in dispatching, data entry and recordkeeping
• 1 year of Call Center / Telemarketing experience
• 1 year of Customer Service experience in a fast paced environment
• Familiar with Pierce, King and Thurston County geographic areas
• Keyboarding and Computer Experience in Windows based programs

Skills Required :

• Communicate on a daily basis with public and law enforcement with courtesy, discretion and sound judgment
• Problem solving
• Able to pass a Federal drug test
• Able to pass a criminal background check

Benefits :

• Paid holidays
• 401K
• Vacation and sick leave
• Employer paid Medical (for employee) Dental & Vision

Starting wage $18-$20 (DOE) per hour.

Gene's Towing is a smoke / vape free company

Company Description

Genes Towing is a family owned towing company with over a half century tradition of serving customers in Pierce County and Lakewood, Washington with premier roadside support.

We have a full line of Light and medium Tow Trucks, and heavy duty wrecker units for towing all types of autos, motorcycles, large trucks, semi’s, RV’s and buses.

Our office is open 24 hours a day, 7 days a week, 365 days a year, and is staffed by professional and friendly dispatchers who will answer your call and immediately send out a licensed tow truck driver.

Company Description

Genes Towing is a family owned towing company with over a half century tradition of serving customers in Pierce County and Lakewood, Washington with premier roadside support.

We have a full line of Light and medium Tow Trucks, and heavy duty wrecker units for towing all types of autos, motorcycles, large trucks, semi’s, RV’s and buses.

Our office is open 24 hours a day, 7 days a week, 365 days a year, and is staffed by professional and friendly dispatchers who will answer your call and immediately send out a licensed tow truck driver.