Technical Support Specialist

Come join our IT team as our Service Desk Specialist! In this opportunity you will use your customer service and IT skills to help our enterprise answer questions and resolve technical issues. Enjoy weekly pay, career growth opportunities, and health benefits.

Job Overview : Provides 24 / 7 end-user computer support of Information Technology (IT) networks, software applications and hardware via phone, e-mail, and on-site. Support one hundred plus applications, both stand alone and network based, on seventy plus network servers contained in a predominantly Microsoft TCP / IP network. Take ownership of all incoming Incidents / Requests, and serve as the primary level of escalation. Accurately document, categorize, and prioritize incoming Incidents / Requests to ensure a prompt recovery within the specified Service Level Agreement. Escalate critical situations to the appropriate staff and initiate a conference call or bridge communication between involved parties if necessary. Monitors alerts from critical systems and takes action to ensure stability and uptime. Runs and monitors various system backups and conducts the daily backup tape rotation. Images and deploys desktop computers as a part of the life cycle process.

Outstanding Benefits & Awesome Perks : Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.

Who We Are : Mystic Lake Casino Hotel® and Little Six Casino® are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center® to natural grocery stores and fitness centers, our enterprises help drive the local economy.

SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.

We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We’re always looking for talented people to join our community. You’ll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com / careers.

Job Requirements :

Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job :

• Any combination of post-secondary education in Business, Information Technology or related IT field and network experience to equal 2 years.
• Must have excellent Customer Service Skills.
• Have excellent telephone, listening and communication skills.
• Help Desk and / or Call Center software experience (such as ACD, Magic and BMC)
• Knowledge of current network and desktop operating systems.
• Valid Class D driver’s license may be required with a good driving record.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.