DIR - ASSESSMENT/REFERRAL BH

Job Description

Responsibilities

Fort lauderdale behaviioral Health Center (FLBHC) is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide.

Located in the Oakland of northern Georgia, Black Bear Lodge is a - bed place of solace and healing for those individuals suffering from addiction and mental health issues.

We are a residential treatment center offering a comprehensive, integrated program that addresses the needs of the whole person mind, body, and spirit.

Our system of care is personalized, evidence-based, and research-proven. Patients can self-reflect and find strength for life change amid the beauty of the expansive sky and the natural tranquility that characterizes our location.

FLBHC is looking for a Director - Admissions & Referrals , with a strong operations background;

Benefits for Director of A & R include :

• Caring, challenging, and rewarding work environment
• Competitive Compensation
• Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Career Development opportunities within UHS and its + Subsidiaries

What do our current Staff members like about working at Fort Lauderdale Behvaioral?

• Support and Compassion from Team Members and Leadership
• Best Substance Abuse Treatment in the State of Georgia
• Beautiful Campus-Great place for Recovery
• Great People to work with
• Quality of the Program

Qualifications

Essential Duties and Responsibilities

• Responsible for hiring, training and coaching of Admissions Staff.
• Establishes protocols for the Admissions Department.
• Assesses prospective patients for treatment, identifying psychosocial, mental health and medical issues to determine if patient meets admission criteria for Black Bear Lodge.
• Explains the evaluation and admission process to the potential patient / referral source and informs patient of necessary items to bring for treatment.
• Documents all admissions information into the TIER, AS & MIDAS programs including demographics and all appropriate assessments.
• Maintains daily census and provides assessment for appropriate admissions.
• Ensures Admissions paperwork is complete and accurate. Maintains appropriate filing for Admissions paperwork.
• Acts as role model by following program and treatment norms, demonstrating honesty and a willingness to listen to patients’ issues and taking responsibility for own actions.
• Works collaboratively with the Utilization Review staff, Nursing Staff, Physicians, Business developement & Business office
• Maintains professional relations and assures information is communicated effectively with staff as well as to patients, families and referral sources.
• Attends staff meetings as indicated and treatment team meetings when necessary to monitor results.
• Provide appropriate program education and promote benefits of treatment to callers inquiring about services.
• Perform effective call management, telephone screening, and identification of patient needs.
• Continuously monitor and follow up on referral inquiries.
• Maintain comprehensive knowledge of Fort lauderdale Behavioral Health Center programs and services.
• Understand insurance verification and benefit calculation process.
• Conduct data analysis to identify trends and opportunities for operational improvement.
• Collaborate with Patient Access staff to ensure that payer information is obtained and verified.
• Insure all patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient's condition / history.
• Complete and review all administrative paperwork, including consent and releases, to insure that patients and staff are fully informed during the admissions process.
• Supervise Admission Coordinators and ensure that they are trained and effective in converting viable calls into admissions to Black Bear and in providing referrals to appropriate providers as needed.
• Ensure effective communication between Admissions Coordinators and the Business Office in problem solving, evaluating approaches, and ensuring financial and admission procedures.
• Coordinate team schedules.
• Facilitate team meetings.
• Verify patient admissions and discharge boards are accurate daily (for all programs) and that all information has been entered into the database.
• Update and answer all questions pertaining to bed availability.
• Communicate admission information to respective leadership daily or as needed.
• Provide sufficient information to allow prospective clients to make the decision to enter treatment and / or make appropriate referrals.
• Coordinate elements of potential individualized treatment plan with caller and medical, clinical, and business staff.
• Be available for departmental on-call needs.
• Communicate potential referral opportunities to Business Development team.
• Submit statistical information monthly or as needed to the Director of Performance Improvement.
• Provide conflict resolution and follow up with concerns expressed by referral sources.
• Attend Flash to present critical information regarding census, benefit time lines, and potential admissions.
• Collaborate with staff to monitor discharges on daily basis along with projected discharges.
• Performs all other duties as required or assigned.

Education and Experience

• Master’s degree in psychology, social work, or related field preferred; (Licensed LCSW, LMHC or RN)
• Minimum of three (3) years’ experience as a supervisor in an admissions department, with strong operations experience.
• Minimum 1 year of experience with substance use disordered patients or related mental health.
• Familiar with -step programs.
30+ days ago