DIR - ASSESSMENT/REFERRAL BH

Responsibilities Fort lauderdale behaviioral Health Center (FLBHC) is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide.

Located in the Oakland of northern Georgia, Black Bear Lodge is a - bed place of solace and healing for those individuals suffering from addiction and mental health issues.

We are a residential treatment center offering a comprehensive, integrated program that addresses the needs of the whole person mind, body, and spirit.

Our system of care is personalized, evidence-based, and research-proven. Patients can self-reflect and find strength for life change amid the beauty of the expansive sky and the natural tranquility that characterizes our location.

FLBHC is looking for a Director - Admissions & Referrals, with a strong operations background; Benefits for Director of A & R include : Caring, challenging, and rewarding work environment Competitive Compensation Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans Career Development opportunities within UHS and its + Subsidiaries What do our current Staff members like about working at Fort Lauderdale Behvaioral?

Support and Compassion from Team Members and Leadership Best Substance Abuse Treatment in the State of Georgia Beautiful Campus-Great place for Recovery Great People to work with Quality of the Program Qualifications Essential Duties and Responsibilities Responsible for hiring, training and coaching of Admissions Staff.

Establishes protocols for the Admissions Department. Assesses prospective patients for treatment, identifying psychosocial, mental health and medical issues to determine if patient meets admission criteria for Black Bear Lodge.

Explains the evaluation and admission process to the potential patient / referral source and informs patient of necessary items to bring for treatment.

Documents all admissions information into the TIER, AS & MIDAS programs including demographics and all appropriate assessments.

Maintains daily census and provides assessment for appropriate admissions. Ensures Admissions paperwork is complete and accurate.

Maintains appropriate filing for Admissions paperwork. Acts as role model by following program and treatment norms, demonstrating honesty and a willingness to listen to patients’ issues and taking responsibility for own actions.

Works collaboratively with the Utilization Review staff, Nursing Staff, Physicians, Business developement & Business office Maintains professional relations and assures information is communicated effectively with staff as well as to patients, families and referral sources.

Attends staff meetings as indicated and treatment team meetings when necessary to monitor results. Provide appropriate program education and promote benefits of treatment to callers inquiring about services.

Perform effective call management, telephone screening, and identification of patient needs. Continuously monitor and follow up on referral inquiries.

Maintain comprehensive knowledge of Fort lauderdale Behavioral Health Center programs and services. Understand insurance verification and benefit calculation process.

Conduct data analysis to identify trends and opportunities for operational improvement. Collaborate with Patient Access staff to ensure that payer information is obtained and verified.

Insure all patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient's condition / history.

Complete and review all administrative paperwork, including consent and releases, to insure that patients and staff are fully informed during the admissions process.

Supervise Admission Coordinators and ensure that they are trained and effective in converting viable calls into admissions to Black Bear and in providing referrals to appropriate providers as needed.

Ensure effective communication between Admissions Coordinators and the Business Office in problem solving, evaluating approaches, and ensuring financial and admission procedures.

Coordinate team schedules. Facilitate team meetings. Verify patient admissions and discharge boards are accurate daily (for all programs) and that all information has been entered into the database.

Update and answer all questions pertaining to bed availability. Communicate admission information to respective leadership daily or as needed.

Provide sufficient information to allow prospective clients to make the decision to enter treatment and / or make appropriate referrals.

Coordinate elements of potential individualized treatment plan with caller and medical, clinical, and business staff. Be available for departmental on-call needs.

Communicate potential referral opportunities to Business Development team. Submit statistical information monthly or as needed to the Director of Performance Improvement.

Provide conflict resolution and follow up with concerns expressed by referral sources. Attend Flash to present critical information regarding census, benefit time lines, and potential admissions.

Collaborate with staff to monitor discharges on daily basis along with projected discharges. Performs all other duties as required or assigned.

Education and Experience Master’s degree in psychology, social work, or related field preferred; (Licensed LCSW, LMHC or RN) Minimum of three years’ experience as a supervisor in an admissions department, with strong operations experience.

Minimum 1 year of experience with substance use disordered patients or related mental health. Familiar with 12-step programs.