Associate Policy Administrator

Symetra has an exciting opportunity for you to join our team as a n Associate Policy Administrator!

About the role

In this position, you are responsible for supporting the new business and various customer service and contract administration functions to in-force Life, Disability.

You'll work within a team that provides service and support to Premium, Commission, Underwriting, Claims, and Field sales and service teams.

What you'll do in this role

• Process and analyze member updates for group life and disability coverage with high level of daily transactions
• Process and analyze Evidence of Insurability applications for group life and disability coverage following set guidelines for approval or declination with high level of daily transactions
• Process and analyze Portability Continuation applications for group life coverage
• Ability to work with both internal and external partners and entails both verbal and written communication with policy holders, applicants and brokers on sensitive and personal information
• Build and maintain positive relationships with Symetra sales, field and home office service teams
• Participate in projects and training initiatives as assigned
• Working within multiple applications and workflows to include identifying new ideas to enhance improved processes
• Obtain and maintain basic knowledge of products, processes, industry and company rules
• Excellent customer service skills and able to handle daily customer calls and emails
• Manage daily work assignments and work within daily Service Level Agreements

What we offer you

If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.

Cris H. - AVP Internal Sales, Training and Development

Symetra is inclusive of all employees regardless of their personal differences." Darrell J. - Actuary III

Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.

Felicia D. - Financial Reporting Lead Senior Analyst

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation Hourly Salary Range : $ 21.00 - $31.96 plus eligibility for annual bonus program

Who you are

• 1+ years' experience in a fast-paced team environment
• High school diploma or equivalent
• Insurance knowledge strongly preferred
• Ability to communicate complex information effectively with internal and external partners, via email and phone call
• Strong Planning, Prioritizing, Organizational skills
• Detail orientation with a high level of accuracy
• Learn and apply a sophisticated system and set of rules and guides
• Multi-task and deliver results in a fast-paced, deadline-driven environment
• Demonstrate initiative and self-motivation skills

We empowerinclusion.

At Symetra,we aspire to be the most inclusive insurance company in the countrywe're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company.

We invite you to learn more about our efforts here.

Creating a world where more people have access to financialfreedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future.

In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time.

We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI).

Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit :

https : / / symetra.eightfold.ai / careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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