Housekeeping Manager

Overview

This team member will assist in managing and directing of all Housekeeping and Laundry functions and staff, ensuring Omni standards are met in all areas by monitoring quality assurance.

Responsibilities

Responsibilities

• Assists Director of Housekeeping with all of the following departmental functions and concerns : assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assist with staff scheduling, Kronos and payroll cost controls.
• Assists with interviewing, hiring, training new associates.
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Report all maintenance issues through Synergy.
• Prepare and complete all reports needed. VIP’s, Due-Out’s V / D’s etc.
• Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties / special projects.
• Overseeing the Laundry Department and all of its functions.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
• Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guestroom / guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Provides courteous, personalized Guest Service by responding promptly and efficiently to inquiries, requests and complaints, exhibiting hospitality while striving to exceed Guest expectations.
• Champions the Power of One / Omni culture.

Qualifications

Qualifications

• Previous Housekeeping supervisory experience required. Experience in hospitality is preferred.
• Must be highly motivated and have the ability to Multi-task
• Must be able to work independently.
• Ability to communicate (verbal and written). Bilingual preferred.
• Must have the ability to lead, motivate and develop others.
• Must be able to work flexible shifts including holidays and weekends.

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