Training & Support Specialist

I. DEPARTMENT INFORMATION

Job Description Summary :

The George Washington University Development and Alumni Relations (DAR) Division is Seeking a temporary Training and Support Specialist.

DAR is responsible for leading the university’s alumni and fundraising efforts and seeks to promote a culture of philanthropy throughout the university community, including alumni, students, parents, faculty, staff, corporations and foundations, patients and other friends.

Our goal is to advance GWs mission of excellence in education, research, scholarship, and patient care.

Responsibilities

• Manage the Training and Support email inbox to resolve training and support issues.
• Learn and manage Smartsheet onboarding and offboarding tools.
• Serve as a liaison with GWIT for equipment for onboarding staff positions.
• Process system access request forms and prompt AVP to create user accounts in DAR systems.
• Manage offboarding process for staff, prompting action on appropriate close-out tasks.
• Manage licenses for YesWare and other products used in DAR.
• Learn the department intranet system and post content relevant to training and support issues.
• Learn and manage department listservs as needed.

Minimum Qualifications :

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position.

Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses / Certifications / Posting Specific Minimum Qualifications :

Preferred Qualifications :

• Proficient in operating computers with basic Microsoft Office software (including Word, Excel, PowerPoint Outlook) and Google software (Gmail, Docs, Sheets).
• Able to handle multiple tasks, meet deadlines, and work both independently and as a collaborative staff member to complete work with accuracy, attention to detail and confidentiality.
• Able to provide excellent customer service skills in conjunction with the ability to balance multiple priorities.

II. POSITION INFORMATION

Campus Location :

Foggy Bottom, Washington, D.C.

College / School / Department :

Development & Alumni Relations

Family

Sub-Family

Stream

Level

Full-Time / Part-Time :

Hours Per Week : Hiring Range

Hiring Range

$25.00 - $30.00

Work Schedule :

Monday Friday, Daytime Hours

Position Designation :

Telework :

Required Background Check :

Criminal History Screening, Education / Degree / Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants :

This assignment will be 2 months long. This assignment will be a hybrid schedule; 3 days in office, 2 at home.

Position Type : Posting Number :

Posting Number : T000581

T000581

Job Open Date : 06 / 25 / 2024

06 / 25 / 2024

Job Close Date : Open Until Filled :

Open Until Filled :

Applicant Review Will Commence On :

Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement :

The university is an Equal Employment Opportunity / Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.