Search jobs > Glendale, CA > Customer service manager

Customer Service Manager

VirtualVocations
Glendale, California, United States
Full-time

A company is looking for a Customer Service Manager to oversee a remote team of customer service agents and enhance the customer experience.

Key ResponsibilitiesMonitor and track key performance metrics to ensure high-quality customer serviceLead staffing efforts, including recruiting, hiring, onboarding, and training processesFoster a positive team culture and maintain morale among remote team membersQualificationsBachelor's Degree in Business, Management, or related field plus 3-5 years of customer service experience, or HS Diploma plus 8 years of customer service experience1-2 years of management experience, ideally in customer serviceProficient in Microsoft Office products and ExcelStrong data literacy to turn metrics into actionable improvementsExperience with ERP or Zendesk systems is a plus

6 days ago
Related jobs
Promoted
VirtualVocations
Burbank, California

A company is looking for a Customer Service Manager to oversee a remote team of customer service agents and enhance the customer experience. ...

Promoted
Public Storage
Monrovia, California

Our Property Managers have the opportunity to earn performance-based bonuses!. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage needs and make suggestions, including selling packing and moving supplies. We help k...

Magical Destinations Travel
Los Angeles, California
Remote

Elevate Your Career as a Full or Part-Time Remote Administrative Assistant / Customer Service Manager** Are you ready to grow your career in a role that allows you to develop valuable skills and make a real impact? We’re offering an incredible opportunity for both full-time and part-time posit...

IntelliPro Group Inc.
Los Angeles, California

Job Title: Customer Service Manager- Refrigeration/Cooking Equipment Services Position Type: Permanent Location: LA, Houston, Dallas, Chicago - Remote Salary Range / Rate (Currency): $ 80K to 120K annual base pay + benefits APN #: 141593 Responsibilities: Leadership & Management: Establish and l...

Public Storage
Los Angeles, California

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...

IntelliPro Group Inc.
Los Angeles, California

Job Title : National Customer Service Manager- Refrigeration Position Type: Full-time and Onsite Location: Los Angeles, CA Salary Range: Not more than $120,000 Job ID#: #141593 Job Description: Key Responsibilities: Leadership & Management: Establish and lead the customer service team responsibl...

Gold's Gym - SoCal
Los Angeles, California

Gold’s Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. Serves as Liaison with Corporate Customer Care Department assisting...

Randstad
Los Angeles, California

Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services. Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboar...

Public Storage
Los Angeles, California

Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...

Hallmark Aviation Services
Los Angeles, California

Display positive customer service stance when dealing with clients and customers. The Duty Manager assists with the Management of the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. Oversee operation and reso...