Internal Communication Manager

Department

Communications

The internal communication manager's primary responsibility is to plan, write for and manage internal communication strategy and tactics, with a focus on engaging and retaining faculty, staff and student-employees at Metropolitan State University of Denver.

The manager supports employee success and workplace pride by producing engaging, timely, relevant and accessible communication.

The person in this role reports to the senior director of communications in the University's Office of Communications and Marketing.

I nternal communications manager roles and responsibilities include :

Internal communication s strategy - 4 0 %

Develops and continually refines internal communications plans, channels, tools, distribution lists and guidelines.

P artner s with colleges, schools and branches across the University to integrate communication channels and streamline communication efforts .

Develops / maintains resources such as criteria documents, toolkits and materials to assist campus leaders and communicators in effective strategic communication.

Oversees a process and policy for disseminating mass communication , including identifying and cultivat ing the monitoring , aggregat ion and strategic dissemination of campus news and information.

Works closely with University leaders and the Administrative Branch to support the University's Strategic Plan goal of being a career destination of choice.

S trategically counsel s campus leaders on effective communication methods, tools and approaches.

Collaborates with the associate director of editorial and content operations to ensure that the Early Bird site is strategically publishing employee-focused content that aligns with the University's overall internal communication strategy.

Measures the success of internal communications strategies by analyzing website and newslettermetrics, developing readership and engagement surveys and tracking other key performance indicators.

Writing and Content Creation - 3 5 %

Write 2-4 employee-centric news, features or other stories weekly, collaborating with the associate director of editorial and content operations to ensure strategic alignment with internal communication goals.

To be considered for this position, candidates must submit writing samples (see 'Instructions to Apply' below).

Serves as managing editor of the Early Bird employee e-newsletter, overseeing a newsletter calendar and distributing strategically important topics to campus employees.

Serves as managing editor of MSU Denver's Faculty-Staff Hub, updating, developing and executing editorial processes and hub content.

Builds stories in WordPress, the University's content-management system, as well as Marketing Cloud, the University's email marketing platform.

Manages mass communication regarding employee events and recognition programs.

Issues Management and Crisis Communication - 15%

Serves as a core member of the University's crisis communication team .

Crafts and disseminates mass communication regarding emergencies and urgent University matters .

Supervisory and other duties - 1 0 %

S upervises th e student c ontent - m anagement and e ditorial a ssistant.

Professional development / training and special projects, including serving University committees, and other duties as assigned.

Required Qualifications :

Bachelor's degree in journalism, communications, marketing, public relations or a related field .

At least three years of professional experience in a communications, public relations or marketing role.

Professional experience writing and editing for multiple communication platforms, as demonstrated in a portfolio of published work.

Experience using WordPress or similar content management systems.

Experience using Marketing Cloud or similar email newsletter tools.

Preferred Qualificatio ns :

At least five years of management experience in a communications, public relations or marketing role.

Experience developing and executing internal communications strategies that support organizational priorities and align with broader strategic communications objectives .

Experience writing, publishing and distributing employee-focused content, including internal news stories.

Expert-level knowledge of AP style, as demonstrated in resume, cover letter and portfolio examples.

Experience managing an editorial calendar.

Experience planning, crafting and distributing a regularly scheduled e-newsletter.

Experience editing photos using Adobe Photoshop or similar software.

Experience using digital storytelling tools, including video, infographics, maps and photo slideshows.

Strong knowledge of digital analytics with demonstrated experience monitoring and analyzing metrics to inform content strategy .

Important Note : Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Schedule Information

Full-time, 40 hours per week

Exempt

Days of the Week : Mon - Fri

Evenings and Weekend Work : As needed

Schedule : Hybrid schedule

Travel : Rarely

Salary for Announcement

Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement.

This range takes into account a variety of factors including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs.

It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The salary range that the University reasonably expects to pay for this position is $ 57,600.00-$76,900.00 .

This position is paid monthly and is eligible for MSU Denver benefits.

Instructions to Apply

To ensure full consideration, applications must be received by 11 : 59pm (MT) 10 / 3 / 2024

For full consideration, please submit the following documents :

Resume

Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

Writing samples : upload or include links to at least three examples of published work, or a link to a writing portfolio .

Official transcripts will be required of the candidate selected for hire.

Closing Date

Open Until Filled

Posting Representative

Sophia J Montano

Posting Representative Email

[email protected]

Benefits

The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as accessto a long-term disability (LTD) plan.

Visit MSU Denver's benefits website to learn more.

For a brief overview, please see : https : / / www.msudenver.edu / wp-content / uploads / 2024 / 01 / MSU-Benefit-Summary.pdf .

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.

To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] .

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms.

Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion.

We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation.

It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.