Director, Ticket Operations

Director, Ticket Operations Posting Number req19923 Department Administration and Athletics Department Website Link Location Main Campus Address Tucson, AZ USA Position Highlights This role is pivotal to the daily success of the Arizona Ticket Office.

This position oversees ticket operations for men’s basketball plus one other sport (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports, from start to finish, as well as leading the box office on event days.

The position reports to the Assistant AD, Ticket Operations and Customer Service and acts within the rules and regulations of the University, Conference, and NCAA.

The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering a culture of integrity, innovation, and student-athlete success.

This position requires the ability work a flexible schedule, including nights and weekends, and travel for competition.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays;

UA / ASU / NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please .

Duties & Responsibilities

• Manages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and postseason processes
• Primary ticket operations sport lead for Men’s Basketball and one other assigned sport (to be determined)
• Secondary ticket operations sport lead for Football, working closely with Assistant AD on all aspects of ticketing for football game days
• Assists with managing daily operations of the ticket office
• Assist with hiring, training, and supervising student workers in-office and at events
• Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports
• Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers
• Ability to problem solve and make decisions
• Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude
• Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority
• Self-motivated, detail-oriented, and dedicated to initiate, lead, and support value-added projects
• Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously
• Additional duties as assigned

Knowledge, Skills and Abilities :

• Knowledge of NCAA rules and regulations
• Excellent interpersonal, communication, and time management skills
• Proficient in MS Office suite

Minimum Qualifications

• Bachelor’s Degree
• Five years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system
• Ability to work a flexible schedule including nights and weekends and travel as needed

Preferred Qualifications

• Master’s degree
• Demonstrated extensive knowledge of the Paciolan Ticketing System
• Direct experience within Division 1 collegiate athletic ticket operations

FLSA Exempt Full Time / Part Time Full Time Number of Hours Worked per Week 40 + nights and weekends Job FTE Work Calendar Fiscal Job Category Athletics Benefits Eligible Yes - Full Benefits Rate of Pay $47,356 - $59,195 Compensation Type salary at full-time equivalency (FTE) Grade 6 Compensation Guidance The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education / training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade.

Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture.

To learn more about compensation, please review our and our . Grade Range Minimum $47356 Grade Range Midpoint $59195 Grade Range Maximum $71034 Career Stream and Level PC3 Job Family Events Mgmt, Athletics Job Function Athletics Type of criminal background check required : Name-based criminal background check (non-security sensitive) Number of Vacancies 1 Target Hire Date 7 / 16 / 2024 Expected End Date Contact Information for Candidates Kelsey Crawford

Open Date 7 / 9 / 2024 Open Until Filled Yes Documents Needed