Outreach Manager - Metro Bike Share

Job Description

Job Description

Founded in 2014, Bicycle Transit Systems (Bike Transit) is a woman-owned business that operates and manages bike share programs nation-wide along with our customer service call center.

Our mission is to operate bike share systems that create connections in our communities and protect our planet. Bike Transit employees provide safe, seamless, reliable, and memorable customer experiences, and create mutually-rewarding relationships with our riders, suppliers, and clients.

We are currently looking for a dedicated Outreach Manager to join our Downtown, Los Angeles team!

The Outreach Manager will be located in LA and responsible for assisting with the creation and execution of the overall marketing strategy for Metro Bike Share, with a focus on events, promotions, and building community relationships.

The Outreach Manager, will schedule, manage, create and support community events and outreach efforts. They will ensure an enthusiastic and fun presence in the community via outreach and events to drive awareness, educate and sell passes for Metro Bike Share.

The Outreach Manager will bring diversity, equity, inclusion and social justice lens, and understand the potential that bike share offers to improve the lives of all community members.

Core Responsibilities :

• Responsible for outreach to create and maintain relationships with community stakeholders and gatekeepers in order to achieve company and department goals.
• Plan and execute equity and outreach programs and initiatives.
• Leads and manages the Senior Field Marketing Coordinator and their team of Brand Ambassadors.
• Track event key performance areas (quantitatively and qualitatively) and identify areas of improvement for future outreach including reports on promotions and programs KPIs and produces the Marketing executive summary for the monthly report to Metro.
• Communicate effectively and professionally with internal and external teams and partners, including LA Metro, Los Angeles County and City representatives.
• Manage the team to ensure MBS event participation and follow-ups with event organizers and internal team.
• Establish standardized outreach and event procedures and train staff to execute them safely and effectively and coordinate closely with technical and operational Metro Bike Share team members.
• Leads the Metro Bike Share annual survey design.
• Build and adhere to an outreach budget.
• Networking, including attendance and participation in public meetings for bike advocacy and other community developments.
• Monitor grant opportunities and coordinate efforts related to grant applications as needed by gathering partners, data and by writing and submitting application proposals, in partnership with LA Metro as applicable.
• Assist with other tasks that support marketing objectives and strategies as assigned by the General Manager.

Education and / or Work Experience Requirements :

• Bachelor’s degree, or equivalent job-related experience in business, marketing or related field preferred
• Minimum 4-5 years of professional experience in business, community engagement, outreach, marketing, event planning, or related field preferred
• 2+ years of management experience preferred.
• Capable of working with internal and external teams and partners
• Excellent customer service skills, including the ability to maintain a client-friendly demeanor in a fast-paced environment.
• Experience coordinating large-scale events; Exceptional project management track record.
• Strong leadership skills with the ability to manage a team.
• Ability to meet deadlines.
• Proven experience in establishing and managing community relationships.
• Excellent organization and written and verbal communication skills to both internal and external teams and partner.
• Self-starter and problem solver
• Entrepreneurial spirit, ability to thrive in a flexible and constantly changing environment.
• Experience with social media platforms
• High proficiency in Excel, Word, Google Applications, and ability to learn new software.
• Excitement about bike share
• Experience in the health and wellness, active transportation

Physical Requirements and Special Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to ride a Metro Bike while in the field, at events, or in the warehouse.
• Valid driver's license and clean driving record that passes insurance requirements for the company.
• Comfortable driving, stopping and working in busy outdoor urban environments.
• Will require outdoor work in various types of weather.
• Required standing or sitting for several hours straight at a time.
• Frequently lift up to 50 lbs. and carry for up to 100 feet.
• Ability to maintain regular, punctual attendance in accordance with company and department policy.
• Repetitive motion required of the wrists, hands, or fingers occasionally throughout the workday.
• Must be able to talk, listen and speak clearly on telephone throughout the workday.
• Will require travel within the Greater Los Angeles area.
• This role requires an on-site presence in the office to address ad-hoc, in-person requests and personnel matters. Working shifts from home can be accommodated on occasion, depending on department and system needs.
• This is a full-time position where you will be expected to work 32 hours per week (4 days per week, 8 hours per day). Some hours outside of this, including nights and weekends, may be required.

A few of the benefits we offer :

• Competitive compensation package
• Affordable medical, dental, and vision insurance options
• 401k with up to 4% employer match
• 3 weeks PTO + 1 week sick time off per year
• Paid parental leave

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer M / F / V / D