Description
Position Summary :
The Account Services Administrative Assistant’s primary responsibility is to support the Account Services Department in all day to day customer related responsibilities.
Responsibilities : Responsibilities include, but are not limited to :
- Handle incoming calls from established accounts.
- Data input of purchase orders.
- Track orders internally from input to ship.
- Advise customers of packaging component receipts.
- Provide customers with tracking information and proof of delivery.
- Process product returns.
- Prepare and maintain inventory reports.
- Work with all in-house departments to ensure timely turnaround of orders.
- Prepare sample requests for mailing to existing and potential customers.
- General office duties.
- Assist with Reception responsibilities as needed.
- Forward all customer complaints to Quality Assurance.
- Other responsibilities as assigned by Senior Management.
Education and Experience :
- High School or GED diploma required.
- BA / BS degree in Business Administration or related degree preferred.
- Two years customer service related experience a plus.
Requirements
Skills and Abilities :
- Proficient in Microsoft Outlook, Word, Excel.
- Excellent written, verbal and interpersonal skills.
- Ability to work on multiple tasks on tight deadlines in a high pressure environment.
- Excellent organizational, communication and follow-up skills.
Physical Demands :
- Required to reach with arms and use hands and fingers to handle documentation and computer controls.
- Required to stoop, kneel, crouch, stand, bend, sit, talk, and hear.
- Must be able to lift and / or move up to 50 pounds.
Work Environment :
- Required to be present in the office to collaborate with peers and supervisors on an as needed basis
- Potential to move between office sites / areas, including stairs, to complete job functions
- Work / Travel schedule must be adhered to and / or changed as needed to meet business requirements.
- Employee work hours / schedule and / or shift are subject to change based on business needs and Management discretion.
Supervisory Responsibilities :
None
Pay Range :
$20.00 - $26.00 / hour
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