PC Support Technician

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details :

PC Support Technicians are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.

They are responsible for answering queries and addressing system and user issues in a timely and professional manner. PC Support Technicians work with the IT team and will often interact with system and computer users across the company.

The help desk team will assist users with a basic system and computer functions. Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the PC Support Technicians day-to-day role.

Responsibilities

The day-to-day tasks of a PC Support Technician vary depending on the needs of the users or systems on a given day. Help desk support personnel can plan for upgrades, updates, and maintenance tasks, but there will always be unexpected issues that arise on a given day.

That being said, many in help desk support find themselves acting as the first point of contact when a user is facing hardware, software, or system issues.

Many teams work within a ticketing system so that each member of the help desk team will have a variety of tickets to address and close out each day in addition to their maintenance tasks.

While the nature of their role is more technically based, it is important for PC Support Technicians to have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease.

With many tasks to oversee, in general, help desk support will be responsible for :

Monitoring and responding quickly to incoming requests related to IT issues.

Maintaining computer and telecommunication systems and acting as initial support for any system issues.

Troubleshooting issues with PCs, Printers, Phones, and related equipment (monitor, keyboard, mouse, hard drive, etc).

Maintaining user PCs, including upgrades and configuration as needed.

Assisting with onboarding of new users.

Imaging PCs, as needed

Keeping an inventory of all equipment, software, and user licensing.

Installing, configuring, and upgrading PC software.

Mobile device support for company-owned equipment

Mobile application management on all mobile devices

Installing and configuration of VPN access for approved users

Perform other duties as directed by supervisor.

Requirements

High School diploma or GED.

1 year experience with modern technology and application support through education or practical experience.

Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a department or function.

May be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period.

The frequency varies based upon the number of colleagues in the rotation.

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment.

Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment.

Must be eligible to work in this country.