Job Description
Job Description
We are offering a long term contract employment opportunity for a Help Desk Analyst III in Alexandria, Virginia. The role demands an individual with skills in Microsoft, Active Directory, Computer Hardware, Configuration Management, and Deployments.
The Help Desk Analyst III will be expected to manage, maintain, and support the company's Virtual Desktop Infrastructure (VDI) environment and provide hands-on support to users for hardware and software issues.
Responsibilities :
- Oversee, maintain, and support the Virtual Desktop Infrastructure (VDI) environment to ensure optimal performance.
- Troubleshoot and resolve VDI-related issues, prioritizing high availability.
- Implement system monitoring, optimization, and capacity planning for the VDI environment.
- Apply software updates, patches, and configuration changes to VDI systems.
- Participate in the design and deployment of new VDI solutions and upgrades.
- Provide hands-on support to users for hardware such as laptops, desktops, and mobile devices.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and applications.
- Assist users in resolving connectivity issues, including VPN and network access.
- Manage and support Active Directory accounts, permissions, and Group Policies related to end-user systems.
- Collaborate with the IT Helpdesk team to prioritize and efficiently resolve tickets.
- Proficient in Microsoft Office Suite
- Knowledgeable in Active Directory
- Familiar with Computer Hardware
- Experience in Configuration Management
- Ability to handle Deployments
- Proficient in using Intune
- Bachelor's degree in Information Technology, Computer Science, or relevant field
- Strong problem-solving and decision-making skills
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced, high-pressure environment
- Proven ability to multitask and prioritize tasks
- Demonstrated customer service skills
- Ability to work independently and as part of a team
- Willingness to stay updated with the latest technological advancements and industry trends
- Strong organizational and time management skills
- Proven ability to maintain confidentiality and handle sensitive information
- Willingness to continuously learn and improve skills.
Help Desk Analyst III
The Help Desk Analyst III will be expected to manage, maintain, and support the company's Virtual Desktop Infrastructure (VDI) environment and provide hands-on support to users for hardware and software issues. We are offering a long term contract employment opportunity for a Help Desk Analyst I...
Help Desk Analyst- Active Secret Clearance- ON SITE- Arlington, VA
Responsibilities of the Service Desk Analyst include:. Qualifications for the Service Desk Analyst include:. IT Support, Help Desk, Network Administration, and/or Mobile Device Management Experience. Compensation for the Service Desk Analyst includes:. ...
Overnight Help Desk Analyst
Thoroughly document support requests and resolutions using the helpdesk ticketing system. Write tips, frequently asked questions, and knowledge articles for the Firm’s intranet and help desk knowledgebase. Minimum of two years working on a Help Desk or related experience. ...
Help Desk Analyst
Ensures day-to-day operations for agency end users by monitoring the Help Desk tickets and internal Request Tracker. Review queue, action or assign those for client IT Help Desk, and escalate as needed. Provide maintenance and update of all client end user computing devices (laptops, desktops, perip...
Technical Support - Help Desk Analyst (Level 1)
Trigyn's direct government client in Arlington, VA has requirement for Help Desk Analyst - Tier 1 (Hybrid). The client is looking for a Help Desk Analyst to respond to phone, portal, email submitted Incident and Request tickets for its Technical Solutions Center (TSC). Capabilities must include wire...
Functional/Business Analyst – Help Desk - Top Secret Clearance Required
CGI is seeking a Functional/Business Analyst to join our team supporting a federal client in utilizing and maximizing their investment in their financial, procurement, asset management, and travel systems to further their government missions and improve operational efficiency. Tracking user issues a...
Help Desk Analyst- Active Secret Clearance- ON SITE- Arlington, VA
Keywords: desktop, desktops, it support, desktop support, help desk, helpdesk, help-desk, it, information technology, it specialist, technical, technology, tier 1, tier 2, tier 1-2, ticket, tickets, ticketing, active directory, ad, password reset, password resets, service desk, service desk speciali...
Senior Functional/Business Analyst – Help Desk-Top Secret Clearance Required
CGI is seeking a Functional/Business Analyst to join our team supporting a federal client in utilizing and maximizing their investment in their financial, procurement, asset management, and travel systems to further their government missions and improve operational efficiency. Tracking user issues a...
Help Desk Analyst- Active Secret Clearance- ON SITE- Arlington, VA
Keywords: desktop, desktops, it support, desktop support, help desk, helpdesk, help-desk, it, information technology, it specialist, technical, technology, tier 1, tier 2, tier 1-2, ticket, tickets, ticketing, active directory, ad, password reset, password resets, service desk, service desk speciali...
Help Desk Analyst- Tier I and II
Years of Federal IT Help Desk Experience . ...