Order Fulfillment Specialist - Bilingual (English/Mandarin)

Acer America Corporation is a fast-paced, high-growth, computer hardware company located in the heart of Silicon Valley. We are looking for a detail-oriented, experienced individual with a minimum of five years of fulfillment specialist experience who will take full ownership of this position.

Key Responsibilities

• Contribute to monthly high-level planning sessions covering future month forecast gaps and current month shortfalls.
• Complete ownership of customer level demand plans leveraging historical sell in and sell through data, as well customer relationships to provide accurate forecasts for ongoing products.
• Administer product launches at the customer & SKU level and be an advocate for assigned accounts timing and load-in needs.
• Develop business recommendations and proposals to increase sales revenue, reduce cost, and create efficiencies.
• Manage supply chain purchase of materials in support of the plan based on your forecasting.
• Active Cross-Functional meeting attendance / participation for key insight gathering (Product Management, Business Management, Supply Chain and Other).
• Ensures timely and accurate forecast submittal within each monthly process cycle and for any subsequent out-of-cycle maintenance adjustments.
• Contribute in managing product lifecycles by collaborating with cross-functional teams in developing inventory strategies on existing items, new products, and product transitions.
• Help prepare reports and presentations for multiple teams, including c-level staff
• Work with multiple teams to track orders to commit and demand supply / commit matching
• Use advanced Excel / Database skills help diagnose problems and support ad hoc business decisions.

Required Skills

• Bilingual (English / Mandarin)
• Strong cross-functional & cross-cultural collaboration skills.
• Ability to effectively manage time and meet necessary targets.
• Willingness to take ownership of new tasks and problem-solve independently, but not scared to ask for help
• Extreme attention to detail, and customer requirements
• Strong communication and relationship-building skills with overseas ODM and other teams within the organization
• Collaborative and flexible work style
• Excellent communication skills, including strong written and presentation skills
• Working knowledge with prior demand planning software a plus
• Proficient with basic PC skills including Microsoft Excel, Power Point and Word .

Qualifications

• BS / BA degree in supply chain, business or related discipline. or equivalent work experience
• 5 + Years experience working in supply chain, preferred Fulfillment / demand planning
• Bilingual (English / Mandarin)
• Demonstrated Microsoft Excel skills, ability to work with CSV imports / exports (Pivot Tables, VLookups, etc. a plus)
• Familiarity with online portals, online software
• SAP ERP experience strongly preferred
• Self-motivated with ability to prioritize tasks and work in a very fast-paced, rapidly changing environment
• Strong written and verbal communication skills

Acer is an EEO employer that considers applicants for all positions without regard to race, color, creed, religion, gender, age, national origin, marital status, status with regard to public assistance, disability, veteran status or preferred orientation.