INFORMATION TECHNICIAN SPECIALIST- IT MANAGER

Job Description

Job Description

Provide Information Technology Management services in support of software modernization efforts for multiple programs at Kessel Run (Hanscom AFB, MA).

Work Model : Onsite / Office-Based

Essential Duties & Job Functions :

• Responsible for day-to-day IT operations to include maintenance, troubleshooting, and supporting end-users at Kessel Run.
• Providing corrective action plans, identification, and resolution of service outages in accordance with problem severity and priority.
• Maintaining full suite of collaboration audio / visual media equipment to ensure all meetings run properly.
• Working closely with Department Managers / ISSO and Junior IT Specialist to assess the growth needs and maintenance of the network.
• Providing the necessary components to successfully operate the network topology and manage the equipment in a secure manner that abides by the Authority-To-Operate (ATO).
• Providing MAC OS hardware and software support.
• Manage the network infrastructure, maintain its lifecycle, and ensure optimal performance.
• Provide network study when requested.
• Conduct Vulnerability scans and analyze every fifteen (15)-calendar days. Results provided to Kessel Run reps in an official report within three (3) business days of completed scan.

Critical and High findings shall be remediated or mitigated within three (3) calendar days of discovery.

Secondary Duties :

• Responsible for installation / mounting and connection of any IT equipment provided by contract.
• Analyze network workflow and security requirements.
• Evaluating network performance issues and installing and testing equipment, connections, and firewalls.
• Defining the policies and procedures for the network.
• Monitoring / Analyzing the network and troubleshoot any problems.
• Fine-tuning the network to enhance the performance for users.
• Implementing, monitoring, and evaluating security protocols.
• Supporting the Wireless secure Commercial network as well as assist users with creating credentials to be able to access the secure network.
• Testing, evaluating, and installing network enhancements to regularly update the network.
• Keeping accurate documentation and records on the network.
• Participating in educational activities regularly to keep your knowledge up to date.
• Maintaining security protocols for the existing managed network equipment including upgrading security software on a routine basis, and the same policy shall be applied for any newly installed managed network equipment.
• Conducting security scans of all media for malicious code before the media is used in the SW environment using best business processes.

Mandatory :

• Five (5) years working with various devices to include Linux, Mac, Windows, and Cisco switches and firewalls or the equivalent.
• Ten (10) years of project management experience.
• Fifteen (15) years of IT support experience in network, desktop, and server hardware.
• Fifteen (15) years of experience maintaining and optimizing network infrastructures.
• Proven work experience as a network administrator or technician.
• CompTIA Security+ or industry equivalent experience / certifications.
• Ability to obtain and maintain a secret clearance.

Reasonable Accommodation :

CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Equal Employment Opportunity :

Chugach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.

Company Description

Chugach is an Alaskan native company with great benefits and endless potential for growth.

Company Description

Chugach is an Alaskan native company with great benefits and endless potential for growth.