Technical Services Analyst
Harris ComputerNevada, IA, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionCoordinate, diagnose, and troubleshoot incoming employee calls, providing support for technical problems and IT issues Ensure timely resolution of problems or escalate issues to appropriate technical personnel as needed Provide case status updates to management and end-users to keep all parties informed Develop, document, and implement standard operating procedures and customer service guidelines for remote IT support Maintain effective relationships with users to enhance support services Bachelor\'s degree or 2-3 years of experience in a related field Experience providing face-to-face support to a corporate customer base Proficiency in Microsoft O365 Suite Knowledge of VPN-Remote Connectivity and Mobile Device Management Familiarity with Active Directory Experience in a performance-driven organization Additional certifications related to IT support or customer service
Why consider this job opportunity
- Comprehensive medical, dental, and vision coverage from your first day of employment
- Three weeks of vacation, increasing to four weeks after three years and five weeks after seven years, plus five personal days
- Employee stock ownership and RRSP matching programs
- Flexible work options to support work-life balance
- Performance-driven organization with numerous opportunities for advancement
- Financial and professional development support for CPA candidates and members
What to Expect (Job Responsibilities)
What is Required (Qualifications)
How to Stand Out (Preferred Qualifications)
InformationTechnology #TechnicalSupport #CareerOpportunity #EmployeeBenefits #FlexibleWorkOptions
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Technical Analyst • Nevada, IA, US
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