Job Description
Job Description
Description :
At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle.
With our extensive engineering know-how, complex process expertise, scalable platforms and lifelong support we are driving lasting success for your business.
With more than 4,000 assembly and test systems in use worldwide, our team of over 800 qualified employees have unique process expertise and the rigor for complex project management in a wide range of industries.
Mikron experts will work closely with you to design an automated assembly system that meets your unique, industry-specific processes, whether for high-volume, medium-volume or lab-scale production.
Mikron's standard systems are scalable and customizable to meet your current needs and adapt to future production requirements, without the need for costly and extensive future upgrades.
The Customer Service Parts Coordinator will provide comprehensive support to the Sales and Customer Service departments. The ideal candidate will embody the company’s goals and values by demonstrating excellence, quality service, positive behavior, commitment, and accountability.
Success in this role requires proficiency in the essential duties outlined below.
Essential Duties & Responsibilities :
- Quote and process purchase orders for all customer requests and purchases.
- Provide customers with updates, information requests, and expedite services.
- Collaborate with all internal departments to support customer needs.
- Respond to customer emails promptly and keep them informed.
- Uphold company goals, values, and philosophy.
- Receive customer requests via email, phone calls, or Salesforce.
- Request and evaluate quotations from suppliers for cost and delivery.
- Prepare purchase orders and quotes.
- Support emergency down situations by locating parts (in-house or vendor) and expediting shipping.
- Request delivery updates based on the expediting process.
- Assist Finance, Quality, and Shipping and Receiving departments with inquiries.
- Attend team meetings to understand priorities.
- Communicate and coordinate with appropriate personnel for product returns / repairs.
- Create and update reports as required.
- Proactively support customers with reports, quotes, and information on available parts.
- Provide backup for Shipping and Receiving when needed.
- Assist with invoice / pack slip duties.
- Perform other duties as assigned.
Company Offered Benefits :
- 10 paid holidays (1 floating)
- Parental leave
- Excellent medical, dental, and vision insurance
- Short-term disability, long-term disability, life insurance & AD&D
- FSA, HSA
- Straight time OT eligible
- Employee assistance program
- 401k with matching up to 5%, immediately vested
- Tuition and continuing education reimbursement
- Professional growth opportunities
If you are interested in joining our team, we would love to hear from you!
Applications for this role will be accepted through 11 / 07 / 2024*
Requirements :
Required Education, Knowledge, Skills, and Experience :
- High School Diploma.
- Minimum of 1 year of relevant work experience and customer service skills.
- Strong problem-solving skills.
- Highly organized with excellent attention to detail.
- Strong interpersonal skills and the ability to communicate clearly and effectively with customers, peers, and management.
- Initiative to learn and demonstrate positive behavior toward teamwork.
- Ability to function in a fast-paced work environment.
- Proficiency in basic Microsoft Office tools (Outlook, Word, PowerPoint) and advanced Excel spreadsheet experience.
- Working knowledge of an ERP system.
- Excellent customer service skills.
Additional Requirements :
- Must be eligible to work in the United States.
- Must be able to travel as requested.
- Must be available to work overtime.
- May be required to work off-shift hours and holidays.
- Must have a valid state driver’s license.
- Must have a personal credit card for expenses incurred while traveling for company purposes.
Part-Time (0.50 FTE) Patient Services Representative I-II - Multi-Specialty Medicine, Highlands Ranch
The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. The Patient Service...
Summer Intern (Parts, Service, & Sales)
This role will work closely with the Parts, Service and Sales teams to assist with daily operational tasks, provide customer support, and to plan and execute one or more department specific projects. Plan and execute one or more department projects and/or customer events. Plan, execute and report on...
At Your Service Center Associate, Orchard Town Center - Part Time
The At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accor...
Donor Services Associate (Part-time)
DescriptionJob Title: Donor Services AssociateFLSA Status: Part-Time - non-exempt Reports to: Donor Services DirectorSchedule: Part Time, 20 – 25 hours per week Supervises: N/AStart Date: TBDRate of Pay : $27/hourClose Date: 11/06/2024Benefits: Standard; Part-Time, Non-Exempt employees are eligible ...
Retail Customer Service Representative-Part-Time
Retail Customer Service Representative. Our team members ensure each visitor receives a high level of customer service that elevates and enhances the brand experience. Our Part Time team members work 24-39 hours. Excellent customer service by way of solid product knowledge of our branded merchandise...
Customer Service Representative II
The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. Assists l...
Retail Service Specialist
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…). The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, cus...
District Parts & Service Manager - SW
Ensure the dealer service department management provides competent, quality service that will enhance customer perception of product, the dealer and ownership experience and maximize their repeat purchase intent. Kia provides team members with competitive benefits including premium paid medical, den...
Installer Service Specialist
Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner. The Installer Service Specialist...
Part-time Business Services Professional (Intermediate – Senior Level) (0.5 FTE)
Part-time Business Services Professional (Intermediate – Senior Level) (0. Job Title: Part-time Business Services Professional (Intermediate – Senior Level) (0. Provide administrative support for the department’s research mission area with tasks such as organization related to the monthly department...