Customer Service Representative

Randstad
Brentwood, Tennessee
$16,5-$17 an hour
Full-time

job summary : Responsibilities :

Responsibilities :

  • Handle customer inquiries via phone, email, chat, or in person. Provide accurate information and resolve issues promptly.
  • Identify and troubleshoot customer problems, provide appropriate solutions, and follow up to ensure resolution.
  • Accurately update and maintain customer records in our database.
  • Handle customer orders, returns, and exchanges efficiently.
  • Educate customers about products and services, including features, benefits, and pricing.
  • Address and resolve customer complaints in a professional and courteous manner.

Skills : Follow-up, Active Listening, Telephone Etiquette, Basic Software Skills, Customer Service, Client Service Experience : Entry Level1 year(s)

responsibilities :

  • Handle customer inquiries via phone, email, chat, or in person. Provide accurate information and resolve issues promptly.
  • Identify and troubleshoot customer problems, provide appropriate solutions, and follow up to ensure resolution.
  • Accurately update and maintain customer records in our database.
  • Handle customer orders, returns, and exchanges efficiently.
  • Educate customers about products and services, including features, benefits, and pricing.
  • Address and resolve customer complaints in a professional and courteous manner.

qualifications : Experience

Experience

  • Entry Level
  • 1 year

Education

  • High School (required)
  • skills :
  • Follow-up
  • Follow-up
  • Active Listening
  • Telephone Etiquette
  • Basic Software Skills
  • Customer Service
  • Client Service
  • 30+ days ago
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