Implementation Specialist

Implementation Specialist

Hybrid : Westminster, CO Portland, OR

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

This role is integral for ensuring clients successfully adopt and implement Trimble MEP's estimating products, ultimately improving customer satisfaction and retention through effective onboarding and training.

Role Overview :

• Position : Implementation Specialist - Estimating
• Reporting To : Senior Manager, Consulting Services
• Focus : Trimble MEP product expertise, client software onboarding, implementation, and success

Measure of Success :

• Enhance product adoption and retention from post-sale onwards.
• Encourage client implementation of MEP’s estimating products to boost time-to-value, reduce churn, and enhance retention.
• Cultivate dynamic collaborations across sales, systems engineering, product development, and other teams to boost customer satisfaction through technology.
• Exhibit well-organized, self-directed team player traits, openness to new ideas, and strong relationship-building skills with clients.

Responsibilities :

• Manage end-to-end client projects, including installation and account setup.
• Drive clients towards adopting MEP estimating products.
• Maintain and establish dynamic partnerships across various teams.
• Organize and prioritize work efficiently, achieving performance metrics.
• Conduct weekly standups with the project implementation team.
• Utilize in-app guidance and support to highlight product benefits.
• Educate users on core processes and features alongside instructor-led training.
• Leverage templates for implementation planning and schedule meetings via Calendly.
• Handle client questions and concerns professionally.
• Document and escalate bugs and enhancement requests.
• Create and approve Knowledge Base articles and manage client communications and project status in CRM tools like Salesforce.
• Collect user feedback through surveys, polls, interviews, and analyze product adoption metrics.

Required Qualifications :

• Proficiency in MEP estimating platforms.
• Strong interpersonal, communication, and problem-solving skills.
• Excellent time management skills to meet aggressive goals and objectives.
• Preferred strong project management skills.
• Minimum of a 2-year college or technical institute diploma in construction, MEP trade, or engineering fields.
• Preferred bachelor's degree or higher in Business, Information Technology, or related field, or equivalent experience.

About Your Location

Under a flexible work arrangement (hybrid), this resource primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams.

In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need.

About Our Construction Division

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive.

As one of Trimble’s core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive.

Trimble’s Privacy Policy

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and / or offer for this position.

This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range : 19.42 - 24.26

Bonus Eligible? No

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics.

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