Restoration Project Manager

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Opportunity for advancement

Vision insurance

Join a leader in the restoration industry and help communities rebuild after disaster. SERVPRO of Lake Geneva is seeking a driven, organized, and people-oriented Project Manager to oversee emergency mitigation jobs from start to finish. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading a team, and takes pride in helping customers through some of their toughest days. If youre ready to grow your career with a respected brand that values quality, integrity, and teamwork, we want to hear from you!

About the Role

Were looking for a Mitigation Project Manager who thrives in a fast-paced environment and enjoys solving problems under pressure. In this role, youll be the bridge between homeowners, insurance adjusters, crews, and subcontractors, ensuring restoration projects are completed efficiently, accurately, and with the highest level of customer care.

This position is ideal for someone with restoration, construction management, or insurance claims experience, but we also value backgrounds in facility management, carpentry, or customer service leadership where youve managed people, schedules, and high-stakes projects.

What Youll Do

• Lead and oversee residential and commercial water, fire, and mold remediation projects from start to finish
• Write and review detailed scopes, estimates, and budgets (Xactimate proficiency preferred)
• Coordinate crews, subcontractors, materials, and schedules to keep projects on track
• Serve as the primary point of contact for homeowners, property managers, and insurance representatives
• Manage 1020+ projects simultaneously while balancing priorities and deadlines
• Perform site inspections, job walks, and final sign-offs to ensure quality and compliance
• Maintain clear documentation, photos, and reports for internal records and insurance claims
• Mentor and coach technicians to uphold SERVPROs high standards of professionalism and customer service

What Makes You a Strong Candidate

• Experience in : mitigation / restoration, construction management, insurance claims, or related industries
• Technical skills : Xactimate (required), Microsoft Office, project management tools
• Physical ability : comfortable with ladders, crawl spaces, attics, and occasional lifting (50+ lbs)
• Soft skills : strong communication, empathy with customers in crisis, ability to defuse conflict, problem-solving, time management, and leadership
• Certifications preferred : IICRC (WRT, ASD, FSRT, AMRT) or OSHA safety training

Why Join Us

• Competitive salary + bonus opportunities
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and industry certifications (we invest in your growth)
• Opportunities for career advancement within SERVPROs national network

Make an Impact

Every day, youll be helping families and businesses recover from unexpected disasters, turning one of their worst days into the first step toward normalcy. If youre motivated by problem-solving, people leadership, and making a difference, wed love to have you on our team.

Apply today to start your career with SERVPRO.