The IT Field Technician provides technical and functional support to CEFCO Convenience Stores business units. This support includes system installation, documenting how-to procedures, testing, and troubleshooting applications, implementing solutions to system incidents, providing training support, and testing system upgrades and maintenance.
At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customers value, and the communities we serve can count on.
General Responsibilities :
- Supports Store and Office sites with paperwork, hardware, and software applications in Help Desk backup role.
- Utilizes knowledge of computer equipment, networks, and computer software capabilities.
- Maintains inventory control of IT equipment and systems at all assigned facilities.
- Supports various IT applications including store point-of-sale system, store computer systems and store peripherals (e.
g., barcode scanners, printers, etc.).
- Uses and operates diverse computer software applications including client-server applications, web-based applications, and transaction processing applications.
- Tests, troubleshoots, and provides overall quality control of numerous software applications.
- Identifies, prioritizes, resolves, documents, and communicates technical and operational issues.
- Leverages Incident Management System (Titan Work Orders) to manage incidents through resolutions.
- Estimating problem resolution times through detailed collaboration with other team members.
- Interacts with internal clients, application vendors, and service partners as part of operational activities such as customer support, technical and operational integration, and system maintenance.
- Maintains high internal and client satisfaction through successful and timely resolution of technical and operational problems.
Qualifications :
- 3+ years’ experience in a similar position, troubleshooting application-related problems and installing and verifying software package installations;
- must have advanced knowledge of Windows operating systems and Microsoft Office; must be proficient in retail hardware and software systems including Verifone Ruby / Commander POS hardware and software;
must have recent experience communicating technical information to non-technical individuals; clean driving record, able to work long hours including weekends and on-call, and able to lift up to 50 lbs.
The Fikes Companies are an Equal Opportunity Employer.
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