Application Specialist

Job Description

Job Description

FrankCrum is a Top Workplace!

FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida.

FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance.

Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

Click here to learn more about FrankCrum!

The Role You'll Play to Create Success

We are happy to announce a full-time Application Specialist position in Clearwater, FL! In this role, you will have the opportunity to contribute to the mission of FrankCrum by administering and managing the company’s customer facing time clock application and associated onboarding processes.

This role will support client implementation, client retention and IT by consulting, analyzing, and customizing user portals, and providing support for the systems used to provide this service.

• Acts as lead support for Time Entry System and Time Clock Hardware.
• Partners with clients and other internal groups to understand their business and related needs.
• Defines workflows and associated business rules to meet customer and internal business needs within various systems.
• Documents all troubleshooting activities performed for clients within our incident management system, developing a knowledgebase for all other technicians to utilize.
• Maintains proper inventory levels of physical time clocks deployed within client environments to ensure all hardware failures can be replaced / repaired as needed.
• Documents and tracks all physical clocks and their associated licenses and configurations within our asset management system.
• Works with subcontractors and end customers to install, troubleshoot, and replace physical time clocks to ensure our clients can clock in / out as required.
• Identifies and makes recommendations on process and workflow improvements within the system to ensure accuracy and efficiency gains, where possible.
• Documents system processes related to time entry systems.
• Documents associated processes related to the setup of a new client within the time clock system to ensure the solution meets their defined requirements.
• Meets with various business units to gather feedback and collect requirements for new customer implementations or to make adjustments to current client setups.
• Designs and develops training materials such as videos and user guides for the online systems, both customer facing and internal use, and creates troubleshooting documentation for internal staff members.
• Performs administrative duties such as setup of new user accounts, password reset, and deleting terminated user accounts in Time Entry System.
• Implements, administers, and supports the Employee Self Service Module.
• Performs regular technical support duties when required by management.

The Attributes We Seek

Keys to success in this position include general knowledge of operating systems and networking infrastructures including general internet concepts and SaaS.

Understanding of programming, mapping and conversion of data and importing data in needed. Bachelor’s degree in computer science or a related field, or equivalent experience is needed.

Two (2) years of related experience consulting with customers and business units is required. Prior implementation and experience with Kronos or any other TLM solution is a plus.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including :

• Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-forty-five dollars a month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Paid volunteer time

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies : FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida.

This "family of employer solutions" employs more than 400 people who serve over 4,000 clients throughout the United States.

FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family.

By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices.

The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties.

Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, Angel Tree, and Clearwater Free Clinic!

If you want to play this role to positively impact our clients' day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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