Position - Senior Revenue Operations Specialist
Location- Remote
Duration- 3 Months contract (High Possibility to extend)
Duties :
- Handles collection of all Contractual Obligations owed to this company for full and / or product customer cancellations.
- Prepares, sends & tracks all Contractual Obligation Letters to customers for both full & product cancellations both timely and accurately.
- Works directly with internal this company Legal department & external Legal Representatives to handle Bankruptcy cases.
- Works directly with external Legal Counsel & 3rd Party regarding collections for Contractual Obligations due for full and / or product cancellations.
- Follows up with customers for outstanding obligation payments.
- Processes FTP / Data Extraction requests & provides information to AR Manager and RGM for review / approval.
- Consistently meets department SLA's regarding collection escalation process.
- Provides weekly / monthly reporting to Management regarding Contractual Obligations paid vs
outstanding vs
waived.
Contribute on projects, process, and systems to drive continuous improvement.
Preferred Attributes & Qualifications
- Some college
- Minimum 2 years of Business-to-Business collections experience.
- Knowledge of Oracle ERP system
- Cognos Analytics reporting tool
- Dealership knowledge
- Bankruptcy laws / rulings knowledge.
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