JOB SUMMARY :
This position creates a memorable experience by serving food and / or beverages to the guests according to established standards while providing exceptional customer service.
KEY JOB FUNCTIONS :
- Greets guests immediately, makes suggestions and answers questions regarding food, beverages and service; guides guests through menus, answers questions thoroughly, and provides specific item suggestions and information about the establishment.
- Takes and records food and beverage orders from guests
- Processes guests’ orders, using the computer terminal according to established guidelines
- Ensures that all food and beverages delivered and served are served promptly, garnished correctly and meet the quality / presentation standards.
- Observe restaurant guests to ensure that guests are satisfied with food, beverages and service : immediately recognizes and responds to any guest needs and / or requests.
- Maintains tables and station according to established guidelines throughout the dining experience.
- Responsible for all checks issued to guest for payment; processes payment for service via cash, credit or other methods of payment.
- Practices salesmanship to enhance the dining experience. Uses guests’ names regularly throughout the dining experience
- Adheres to responsible alcohol service established by company policy.
- Handles guest complaints or directs them to a manager.
EDUCATION and / or EXPERIENCE :
High School diploma or equivalent preferred. A minimum of (2) years’ of experience providing food service in a high volume restaurant.
Outstanding public relations skills and outgoing personality.
QUALIFICATIONS :
- Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests.
PHYSICAL DEMANDS
Must be neat and clean in appearance
Ability to move throughout the outlet (standing, walking, kneeling, bending) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to loud / noisy environment.
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