TECHNICAL SUPPORT SPECIALIST

Technical Support Specialist

Location : Pensacola, FL

Eligibility : U.S. Citizen with an active Top Secret clearance and ability to obtain TS / SCI and DHS Suitability

Experience : Minimum 6+ years of directly relevant experience

Are you an experienced Technical Support Specialist looking for a dynamic environment where your skills can have a direct impact?

Our team is seeking a dedicated professional to provide critical support for both Tier I and Tier II technical issues, ensuring the seamless operation of essential systems.

As a Technical Support Specialist, you will play a pivotal role in identifying, diagnosing, and resolving complex technical issues.

You'll work closely with both internal teams and agency management to escalate and communicate the status of issues, ensuring rapid resolution.

Your expertise will extend beyond basic troubleshooting as you analyze system data, perform necessary equipment repairs, and utilize technical manuals and engineering documents to optimize performance.

Candidates should have a deep understanding of operating systems such as Solaris, AIX, Red Hat, and Microsoft Windows, alongside experience with system health monitoring, problem documentation, and remote technical support.

Familiarity with VMware, SharePoint, Citrix, and advanced shell scripting languages is highly valued, as is expertise in TCP / IP, Cisco networking, VPNs, firewalls, and storage arrays.

Tier I and Tier II experience in incident response, troubleshooting, and performance optimization is essential.

You'll also benefit from working within an Agile environment and applying ITIL methodologies to enhance support operations.

For those with a passion for identifying multi-system correlations, root cause analysis, and interfacing with program management, this position offers an exciting challenge.

Why Join Us?

We are pioneers in technological innovation, driving solutions that tackle some of the nation's most critical challenges.

Here, every team member is empowered to bring their unique perspective, collaborate, and contribute to groundbreaking projects that matter.

Our commitment to agility and inclusivity fosters a supportive culture where your voice is heard, and your expertise is valued.

Requirements

Certifications :

DoD 8570.1-M Compliance at IAT Level I

Information Technology Infrastructure Library (ITIL) certification

Education : High School Diploma (or equivalent) required; advanced degrees and certifications are a plus.

Apply Online

If you're eager to be part of a team that's reshaping the future of national security and technology, we encourage you to apply now.

Join us in building the solutions that make a difference. Submit your application online today today to explore the next step in your career with us.

PassionHR Consulting provides recruitment services for this role, and we are an Equal Opportunity Employer (EOE).

If selected for this position, a background check and drug screening must be passed before your start date.