Technical Support Specialist
Location : Pensacola, FL
Must have Top Secret Security Clearance
Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment;
including introducing new cyber capabilities to address emerging threats.
Node is seeking a Tier 1 Technician / Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments.
Requirements
Required Skills :
- U.S. Citizenship
- Must have an active / current Top Secret clearance with SCI eligibility.
- Must be able to obtain DHS Suitability
- 6+ years of directly relevant experience
- Experience and / or familiarity with one or more of the following : Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.
- Experience with monitoring system health and status.
- Experience documenting problems and resolutions through a tracking program.
- Experience performing various administrative duties and providing technical assistance, with the supervision of a team leader to remotely located users.
- Tier I experience : General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets / unlocks, share drive access, remote software installations).
Desired Skills :
- Experience interfacing with the following groups : software development, testing, integration, deployment, sustainment, maintenance, etc.
- Experience working in an Agile environment desired
- Experience with ITIL methodology desired.
- Experience and / or familiarity with one or more of the following shell scripts : Bourne, C, Krone, Bash, Perl, etc.
- Experience and / or familiarity with one or more of the following : TCP / IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
- Experience performing incident response (tiered support model), using an Incident Management System.
- Tier II experience : Prioritize incidents. Perform detailed troubleshooting and root cause analysis. Determine multi-user, multi-system correlations.
- Tier III : Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
- Experience interfacing directly with customer and program management teams.
- Experience providing status to program management and input to customer status reports. Required Education :
- HS diploma
- HS diploma
Desired Certifications :
- DoD 8570.1-M Compliance at IAT Level I
- Information Technology Infrastructure Library (ITIL) certification
Company Overview :
Node. Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.
Our Core Values help us in our mission. They include :
OUR CORE VALUES
Identifying the RIGHT PEOPLE and developing them to their full capabilities
Our customer’s Mission is our Mission . Our MISSION FIRST approach is designed to keep our customers fully engaged while becoming their trusted partner
We believe in SIMPLIFYING complex problems with a relentless focus on agile delivery excellence
Our mantra is Simple*Secure*Speed in delivery of innovative services and solutions
Benefits
We are proud to offer competitive compensation and benefits packages to include :
Medical
Dental
Vision
Basic Life
Long-Term Disability
Health Saving Account
401K
Three weeks of PTO
10 Paid Holidays
Pre-Approved Online Training