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Support Specialist II

VirtualVocations
Fort Worth, Texas, United States
Full-time

A company is looking for a Support Specialist II - Tier 1.Key ResponsibilitiesRespond to customer inquiries via chat, email, or phone during business hoursProvide first touch resolution for customer issues and escalate when necessaryMaintain product expertise and contribute to support documentationRequired Qualifications1+ years of related customer support experienceExperience with technologies such as Salesforce, WordPress, and IntercomFamiliarity with SaaS solutions and enterprise-level customers is a plusGeneral understanding of the Real Estate Industry preferred4-year degree preferred

1 day ago
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