What are we looking for
At Stone Systems () we are looking for a Customer Coordinator for our Shop located in Houston,TX who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.
What you will do
As a Customer Coordinator , you would be responsible for scheduling measures & installs, communicating with customers, contractors, and production staff, maintaining square footage needed for budget, preparing daily packets for measures, production and installs.
This role must also handle immediate needs of the customer and accounts.
Job Expectations :
- Ensure measures are scheduled within 72 hrs. of customer-ready date while maintaining the integrity of routes and ensuring volume for business needs are met.
- Ensure installs are scheduled within 48 hrs. of confirmation date while maintaining integrity of routes and ensuring volume for business needs are met.
- Monitor measure & install square footage, reporting KPI attainment to management
- Communicate and coordinate shop follow-up and expedite orders when needed.
- Participate in and interact with internal teams on a regular basis to ensure timely response to customers / orders.
- Maintain CRM updated with all customer changes / notes.
- New packets for production are supplied by shop's daily deadline.
- Assist customers with in-shop slab viewing and layouts.
What you need to succeed
EXPERIENCE
Required :
- 1 years of customer service experience in a call center environment.
- Ability to pass a background check
Desired :
Experience scheduling / routing appointments and managing multiple schedules.
EDUCATION
Required :
High School Diploma / GED
KNOWLEDGE
Required :
- Customer Service Etiquette
- Knowledge of Customer Relationship Management System (CRM)
- Proficiency in Microsoft Office (Excel, Outlook, etc.)
Desired :
- Experience working with subcontractors.
- Bi-lingual
SKILLS
Required :
- Communication : Oral & Written. Capacity to interact with customers in a pleasant and articulate manner.
- Capacity to multitask
- Ability to work independently
- Strong organization
PREFERRED BEHAVIORS
Required :
- Detail Oriented
- Influence / Motivation
- Team Work
- Initiative
What we do offer
You will join a company :
- With an international mindset and presence in 100+ countries.
- With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.
- In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.
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