Operations Projects Manager

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation.

MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values.

This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Manager of Operations Projects will be responsible for the detailed management of multiple projects that are championed by the Chief Operating Officer (COO).

As assigned, this position will manage, coordinate, track, and support initiatives across the Operations departments that advance MBTA strategic priorities.

The Manager of Operations Projects will report to the Director of Administration and Business Processes.

Duties & Responsibilities

• Manage and deliver high-impact projects from initiation through completion, including but not limited to, pilots and programs spanning multiple teams within Operations and involving other MBTA divisions focused on effective implementation of enhanced safety protocols and best practices.
• Develop and implement strategic project plans, including timelines, risk management strategies, and resource requirements.
• Contribute to the development of policies, procedures, and other documentation necessary to ensure a smooth initiative rollout, including initial scoping and research.
• Engage with internal and external stakeholders to gather requirements, provide updates, address issues, and ensuring adherence to specified timelines, prioritizing effective communication and collaboration throughout the project lifecycle.
• Lead and facilitate discussions among senior executives across Operations and in other departments to drive towards key decisions.
• Organize and prioritize workload, take a proactive approach in identifying project needs / requirements.
• Prepare project-related correspondence, reports, charts, and presentations utilizing Microsoft Word, Excel, PowerPoint, and other tools.
• Work independently in addressing complex tasks in a time-sensitive environment.
• Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner consistent with the Authority's Customer Service quality standards.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Visit work sites and / or attend off-site meetings throughout the MBTA service area.
• Perform all other duties and projects that may be assigned.
• Ability to comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Perform all other duties and projects that may be assigned.
• Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Minimum Requirements & Qualifications

Bachelor's Degree from an accredited institution.

Five (5) years of experience in project management, public administration, transportation planning, or a related field.

One (1) year of supervisory or lead experience managing large projects.

Excellent verbal and written communication skills with an emphasis on effective communication to a diverse audience.

Demonstrated excellent customer service, conflict resolution, negotiation, and communication skills

Effective organizational, analytical, quantitative, and time management skills.

Proficiency with office productivity software such as Microsoft Office, Slack, and similar applications.

Preferred Experience and Skills

• Master's degree in business administration, project management, operations management, public administration, or a related field from an accredited institution.
• One (1) year of experience in transportation, the public sector, or highly regulated industries or fields.

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide / professional certification in a related fielsubstitutes for one year Of experience.

Job Conditions :

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and / or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions :

• General Disclaimer : The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Deadlines : Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment : The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job.

Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.

Work Eligibility : Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens).

However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions.

International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA.

In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

Interviews : Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview.

Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time / date from Human Resources, will be considered a no-show and disqualified from consideration for the position.

Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview.

In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.

• Safety Sensitive Positions : Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24 / 7 Positions : Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff : During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations : The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [email protected] .
• Diversity, Equity, and Inclusion : The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.

com / careers-app-definitions .

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