Front Desk Clerk - part time

Let’s change lives together.

Join a purpose-driven community of champions.

Position Purpose : To maintain a well-organized office in accordance with agency policies and procedures. Will be responsible for the well-being and care of clients, visitors and interaction with family members and for assisting the clinical staff with streamlining any clerical functions.

Work Hours : Monday - Thursday 2pm - 8pm

Qualifications / Skills :

• High school diploma or equivalent
• Strong Customer Service skills and customer service oriented
• Phone and / or switchboard experience
• General understanding of Mental Health
• Organization and multi-tasking abilities
• Ability to communicate effectively and efficiently
• Must be able to work independently and with a team
• General knowledge of MS Word, Excel, proficient in Outlook
• Keyboarding and ten-key experience, minimum 35 wpm typing

Essential Responsibilities :

1. Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned. Overtime may be required.

2. Answer and direct calls appropriately.

3. Greet clients and visitors, collect and post payments.

4. Maintain scheduling logs including referral and intake schedules

5. Answer and direct calls appropriately.

6. Conduct financial interviews with clients, update and register clients in database.

7. Review all documents for completeness and scan them into the EHR.

8. Internal and external distribution of mail

9. Input data and prepare reports as assigned.

10. Review clinical data and communicate discrepancies with supervisors

11. Assist office support team as needed

12. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Ethics.

13. Deliver exceptional customer service consistently to every customer.

14. Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance.

15. Assume other related responsibilities as assigned by management.

Physical Requirements / Percentage of Work Time

1. Vision : Must be able to read printed and / or handwritten materials from a variety of sources 75-100%

2. Hearing : Must be able to hear well enough to communicate with coworkers 50-79%; answer incoming phone calls 0-24%; transcribe from dictation equipment 0-24%

3. Standing / Walking / Mobility : Must have mobility between departments within the facility 25-49%

4. Climbing / Stooping / Kneeling : 0-24%

5. Lifting / Pulling / Pushing : Must exert up to 20 pounds of force occasionally and / or up to 5 pounds of force frequently to lift or move objects 25-49%

6. Fingering / Grasping / Feeling : Must be able to finger keyboard for computer work and phone equipment for placing / receiving calls 50-74%

7. Sitting : must be able to sit for prolonged periods of time when using the computer 50-74%

About Us

Rosecrance is a leading non-profit provider of comprehensive behavioral health services in the United States. With over 100 years of experience, Rosecrance is dedicated to helping individuals and families overcome substance abuse and mental health challenges.

We operate a network of treatment centers and outpatient programs, offering evidence-based therapies and compassionate care to promote lasting recovery.

If you are passionate about making a difference in the lives of individuals and families affected by substance abuse and mental health disorders, we invite you to join our team at Rosecrance.

Note : Only candidates selected for an interview will be contacted.

Health and Safety

Enjoy a safe and healthy work environment! As a federally funded company, Rosecrance operates under multiple licenses and accreditation agencies, requiring strict adherence to their respective laws and policies concerning employee health and safety requirements.

Compliance with the company's health policies is a condition of employment.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status.

Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.