Director of Enhanced Family Care

The Director of Enhanced FamilyCare will facilitate quality residential and communityparticipation services for individuals living in Enhanced FamilyCare residences reflecting the standards of The Moore Center sMission Statement.

The Director will also ensure fiscal solvency ofthe department through close monitoring of all financial matters

EssentialResponsibilities :

Hire train and supervise a team of Program managers administrativesupport and a team of related direct support professionals in allapplicable regulations including but not limited to : HeMand 525.

Oversee the Senior Managers to screen secure train and support ateam of over 100 contracted employees in the position of EnhancedFamily Care Provider.

Provide oversight to the Provider Payment process by ensuring thetracking monitoring and execution of all payments on a biweekly andas needed basis.

Oversee all HR issues for Home Care Providers including but notlimited to : performance management client right s investigationcoordination employment complaint mitigation and providingfinancial verification of employment.

Ensure that all contracts andrelated documents between Home Care Providers and The Agency areaccurate and up to date.

Act as the department liaison with the Certification Unit at theState of NH to ensure the timely scheduling execution and followupfor all home certifications under the HeMand 1201 regulations andoversee the response to any citations or concerns.

Oversee implementation of client services outlined in theindividual service agreements including but not limited to thedevelopment and implementation of individual client goals andmeaningful CPSschedules.

Respond to and resolve Home Care Provider or client crises as theyarise Lead training and staff development activities as needed forboth Enhanced Family Care Providers and agency staff

Promote and enhance public relations with both the internal andexternal community

Ensure the monitoring of EFC residences including assessingenvironmental safety measures possessing knowledge of appropriateliving quarters accounting of client property and client financesMonitor and promote both the physical and emotional health andsafety of individuals living in EFC residences

Monitor staff schedules and payroll of agency staff and contractedemployees in compliance with the Department of Labor Oversee theclient intake process including budget and proposal creation theclient / provider match process build out of the client service modeland execution of the move process.

Update and implement new policies procedures and rule compliance asnecessary.

Develop and implement systems to ensure the timely and accuratesubmission of all required client documentation including but notlimited to certification records Progress Notes Data Sheets Med QAs Attendance Sheets and fire drills

Responsible for reporting all incidents of client abuse neglectand / or exploitation to designated Bureau of Developmental Servicesstaff and the Bureau of Elderly and Adult Services

Ensure individual budgets are updated and resubmitted in a timelyway for renewal and as client needs change. Oversee the monitoringof service authorizations to ensure funding streams remain open andaccessible for payment.

Develop implement and monitor the annualized budget for theDepartment and be able to speak to the financials when asked. Otherduties and responsibilities as assigned bysupervisor

Requirements

EducationandExperience :

Bachelor s degree required plus minimum of five years of experiencein Human Services with three years of supervisory experience.

Proficiency in Microsoft Office Suite and database systems

Valid driver s license and access to a safe operating vehicleduring scheduled working hours $100000 / 300000 Automobile LiabilityInsurance Skills and Abilities Demonstrate a commitment to TheMoore Center s values

Comply with all state agency and department policies and procedures

Ability to work independently and as part of a team Ability to worka flexible work schedule

Demonstrate a strong emphasis on customer service skills both toour clients and all staff

Use of own vehicle is required and staff is expected to transportindividuals in their vehicle

Strong communication and organizational skills with the ability tocommunicate effectively with large staff teams and providewellwritten reports and documentation Demonstrate creativeinnovative thinking and problemsolving

Demonstrate proficiency inMicrosoft Office including Word Excel Outlook and the ability tomaster new software

Interact effectively with people of varied educationalsocioeconomic and ethnic backgrounds skill levels and value systems

Note : Moore Center Services considers the ability to speak read andwrite English essential functions of all positions in the bestinterest of the clients that we serve.

Job requirements essentialresponsibilities and the physical requirements listed areconsidered essential to ensure the safety and well being of theclients we serve.

We will consider alternate methods ofaccomplishing tasks to accommodate any physical limitation(s) youmight have. In an emergency all staff may be required to performactivities that are above and beyond what is indicated on this jobdescription to ensure the safety of the individuals we serve.

Allstaff must adhere to the NH state law requiring mandated reportingof suspected abuse neglect or exploitation. Additionally staff arerequired to maintain criminal motor vehicle and Bureau of Elderlyand Adult Services record checks that meet agency standards.

Staffare also required to travel and transport clients when applicable.This includes having access to a reliable vehicle a valid driver slicense and maintaining personal auto insurance of$100000 / 300000.

Benefits

Weoffer a competitive salary plus a comprehensive benefits packageincluding :

• Medicaland dentalinsurance
• Lifeinsurance
• Shortand longterm disabilityinsurance
• FlexibleSpendingAccount
• Paidtime off
• 403(b)Plan (agency match of up to 4% after oneyear)

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Demonstrate knowledge of NH Regs (He-M 503, 507, 521, 522, 525,1001, 1201) and ensure compliance with regulations Conduct andreview assessments of client needs Develop a Service Agreementincluding goals, objectives, methodology and timelines based onassessments Monitor client services Continuously review services,assessing appropriateness and progress toward goals and / ortreatment Ensure service delivery meets client needs in anappropriate setting with positive outcomes Ensure services areprovided in a cost -effective manner Request revisions oradjustments in services as appropriate Coordinate RFP process tocreate a new or different service provider as necessary Prepare andmaintain documentation As necessary, assist clients to communicatehis / her needs, desires and preferences Develop proactive crisisplanning Negotiate service contracts with vendors that demonstratequality services Demonstrate an understanding of client budgetsAssist in decision making process related to vendor reimbursementissues Research community organizations to reduce costs andincrease client supports Participate in Agency committees, teams,and work groups Demonstrate competency in the use of theaccountable care concept.

Other duties and responsibilities asassigned by supervisor