Performance Improvement Manager

General Summary of Position

Provides leadership of improvement projects from current state assessment and future state design through implementation, benefits realization and sustainable transition to the business owner.

Serves as a PI subject matter expert and facilitator of projects consistent with the strategic improvement roadmap. Supports sustainability and a culture of continuous improvement by providing training, coaching, and modeling of PI methods and tools for operational teams.

Practices sound change management approaches to engage and lead teams, while developing sustainable relationships with project stakeholders.

Primary Duties and Responsibilities

• PI Project Leadership : Applies a structured problem-solving framework to collaboratively define and resolve complex business problems from project conception to solution development, sustainment of results, and transition to operational ownership.
• PI Project Leadership : Conducts current state assessments including performance analyses, job analyses, task analyses, workflow analyses, process maps, time studies, and assessments of environmental characteristics at the front line.

Synthesizes findings to determine performance gaps, team gaps, organizational gaps, obstacles, workarounds, best practices, and benchmarks.

PI Project Leadership : Develops meaningful KPIs and measurement systems to baseline current performance and measure quantifiable improvement.

Uses both lagging and leading indicators to characterize, troubleshoot and support sustainable change to business processes.

PI Project Leadership : Uses knowledge in advanced PI concepts and tools to develop future state value stream designs to achieve performance goals.

Clearly articulates recommendations along with pros and cons to executives and process owners in support decision making and change.

• PI Project Leadership : Teaches and facilitates project teams in application of PI methodologies and tools.
• PI Project Leadership : Facilitates and leads workshops (. 5S, RPIW, visioning / future-state design), as well as development of daily management systems and front-line improvement with operational leaders.
• PI Project Leadership : Establishes a strong project foundation through creation and collaboration with sponsors and the team on planning documents, including project charters, project plans, team structures, work breakdown structures, etc.
• PI Project Leadership : Incorporates sound change management strategies into project plans based on thorough stakeholder and organizational assessments.

Leverages industry best practice change management methods and tools.

• PI Project Leadership : Proactively manages and communicates risks and barriers, manages transition of new processes, drives and communicates results, and celebrates successes.
• PI Project Leadership : Applies critical thinking to conduct in-depth analyses (as necessary), including data collection, validation, analysis, and synthesis to unlock actionable insights.

Clearly and succinctly explains and presents performance-related data and trends to stakeholders.

• PI Project Leadership : Demonstrates comfort with ambiguity and can synthesize clarity and create direction from assessment of a complex situation with limited guidance.
• Engagement Leadership : Develops relationships of trust, collaboration and influence with project sponsors, process owners and frontline staff.
• Engagement Leadership : Develops and leverages influential relationships at every level of the organization to promote change.

Able to influence others based on an understanding of their position, a recognition of the business needs, and the ability to provide and present a sound, evidence-based rationale for change.

Engagement Leadership : Navigates contracting meetings to establish common understanding of the problem to be solved, wants and offers, roles and responsibilities, and agreement on charter, next steps and sustainability plan.

Minimum Qualifications

Education

• Bachelor's degree in Business, Healthcare, Industrial Engineering, Healthcare Systems Engineering, Public Administration or related field required and
• Master's degree preferred

Experience

5-7 years 7 years of increasingly responsible project management, consulting, performance improvement or relevant professional experience.

Experience in leading large performance improvement initiatives. Demonstrated results in achievements in areas of experience. required and

Experience in complex integrated delivery network, acute care hospital or healthcare management highly preferred

Licenses and Certifications

• LEAN certification Lean, Six Sigma Certification / Training preferred and
• Certified Project Management Professional (PMP)-PMI Project Management certification preferred and
• RN - Registered Nurse - State Licensure and / or Compact State Licensure Valid RN or technical license in the State of Maryland or DC for clinical applicants. required

Knowledge, Skills, and Abilities

• Proficient in principles and practical application of performance improvement and project management methods and tools.
• Superior analytical and problem-solving skills.
• Exceptional ability to collaborate, influence and proactively facilitate strategic decisions at an executive level.
• Well-versed in principles and practical application of change management methods and tools.
• Ability to teach and facilitate project teams in application of PI methodologies and tools.
• Demonstrated leadership and communication abilities.
• Strong organizational awareness and emotional intelligence.
• Excellent resilience, comfort with ambiguity and bias toward results.

Why MedStar Health?

At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered.

We live up to this promise through :

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, . region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, ., region, while advancing the practice of medicine through education, innovation, and research.

Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation.

As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team.

Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities.

It’s how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.

MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws.

If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.