Major Responsibilities
JOB DESCRIPTION
- Act as a liaison between the manufacturer / supplier, trucking carrier and receiver
- Follow all standard operating procedures (SOP) requirements to ensure customers are well served and all company and customer requirements and company compliance standards are met
- Locate carriers for loads. Communicate with carrier by pickup, enroute, and at delivery.
- Persuade all carriers to use load tracking devices and applications
- Build, maintain, and leverage relationships with key carriers on all accounts to minimize the use of load boards 6. Accurately enter and maintain up-to-date information on a continuous basis in the transportation management system (TMS)
- Ensure that all the proper documents are completed and received before a carrier is used for the first time
- Persuade all carriers to use load tracking devices and applications
- Work quickly to resolve problems that may develop on a load
- Negotiate rates with carriers within the parameters provided by the Logistics Manager
- Accountable for growth on key accounts
- Work closely with the Logistics Manager, Senior Carrier Sales Representative, and the sales team to gain more business
- Assist co-workers with workflow spikes within the department
- Take calls during the evening and weekends as needed
- Work weekends and holidays as needed
- Handle aspects of the team members business in their absence as directed by the supervisor
- Ensure that all necessary paperwork is submitted to the Accounting department after each load is delivered 18. Communicate daily with the Senior Carrier Sales Representative.
Qualifications
- Proven ability to meet and / or exceed margin goals as defined and assigned by the company
- Proven ability to move an average of 25+ loads per week and achieve profit goals
- Computer Literacy-ability to use computers and required software effectively and efficiently in the working environment.
- Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
- Able to communicate frequently and effectively by phone and simultaneously handle multiple phone lines
- Must be available to take calls during the evening and weekends and work Saturdays as needed
- Minimum High School Diploma or GED required; Bachelor degree preferresd.
- Successful performance in Carrier Sales Support role.
- Successful completion of CTB certification.
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