Web and Digital Experience Manager (Communications Generalist)

Job Summary

As a member of the IU Global marketing and communications team within the Office of the Vice President for Communications and Marketing supporting the Office of International Affairs, the Web and Digital Experience Manager is responsible for the web and digital presence of all IU Global units.

Department- Specific Responsibilities

• Designs and organizes the structure, navigation, and overall experience of IU Global's websites to ensure they are user-friendly, intuitive, and effective.
• Involves close collaboration with developers and stakeholders.
• Oversees and implements content updates within Cascade Server CMS.
• Collaborates with website stakeholders to review existing websites and web pages, shaping web strategy and desired outcomes.
• Performs testing and quality assurance of websites and web applications to ensure optimal functionality and performance.
• Acts as a liaison between Marketing and Communication team and IU Global teams, IU back-end web developers, and stakeholders to ensure optimal functionality, performance, scalability, and security.
• Monitors analytics and prepares reports.
• Works within IU's Constituent Relationship Management (CRM) tools, Salesforce and Slate, to help build and deliver effective and dynamic digital communication campaigns and events using a combination of HTML, CSS, and CRM tools.
• Works with the Marketing Director and the Communications Director to develop marketing, communications and creative strategies to promote Indiana University through web and digital channels and increase exposure to a target audience.
• Ensures alignment with university mission, strategies, objectives, and brand guidelines across all digital platforms and content.
• Designs users experience interfaces to ensure consistent and engaging platforms.
• May plan and develop integrated digital advertising schedules.

General Responsibilities

Independently creates basic and complex communications for print and e-distribution on behalf of department or large multi-faceted department and in support of departmental goals and objectives;

communications may be interdepartmental; staff, faculty, or student-focused; or external.

• Responds to inquiries and requests and explains policies, procedures, and context of communications.
• Manages relationships with various internal and external stakeholders and creates communications coverage for relevant initiatives, events, and programs.
• Prepares communications timelines and shares progress of communications toward relevant deadlines with manager, team members, and other relevant constituents.
• Regularly monitors relevant social media and news sites; researches relevant subject matter to increase knowledge in area(s) of specialty.
• Utilizes various communications software programs and delivers communications in multiple formats to a variety of audiences.
• Monitors industry trends and best practices and makes process and operational recommendations to manager.
• May provide guidance to lower-level Communications Generalists.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience.

Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

Bachelor's degree in communications, journalism, English, public relations, UX / UI design, computer science, graphic design, human computer interaction or related field

Preferred

Master's degree

WORK EXPERIENCE

Required

5 years in relevant field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Possesses a high degree of initiative
• Ability to influence internal and / or external constituents

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment.

The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana or Indianapolis, Indiana

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level : Advanced

FLSA : Exempt

Job Function : Marketing & Communications

Job Family : Communications Generalist

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications.

Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status.

Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX.

Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.

See Indiana University’s Notice of Non-Discrimination here which includes contact information.