Senior Service Desk Specialist

Cynet Systems
Boston, MA
$33,72-$38,72 an hour
Full-time

Job Description :

Pay Range $33.72hr - $38.72hr

  • Maintain up to date knowledge of new and upcoming computing technologies and practices.
  • Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches.
  • Attend meetings and seminars to support the overall direction of the ITS office.
  • Participate in team projects that enhance the quality or efficiency of the ITS Support Team.

Skills and Qualifications :

  • Strong knowledge of all Windows-based operating systems.
  • Strong knowledge of PC based computer hardware.
  • Strong knowledge of Microsoft O365.
  • Highly self-motivated and self-directed.
  • Able to exercise independent judgement.
  • Keen attention to detail and quality of work-product.
  • Ability to set and consistently meet realistic deadlines.
  • Proactive and collaborative approach to delivery of services.
  • Excellent analytical, mathematical, and creative problem-solving skills.
  • Aptitude for learning new skills.
  • Excellent organizational, interpersonal, and communication skills.
  • 30+ days ago
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