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Technical Support Technician

VirtualVocations
Eugene, Oregon, United States
Full-time

A company is looking for a Technical Support Tech I to provide monitoring and support for a multi-state wide area network.

Key Responsibilities : Proactively monitor network devices and manage event resolutionsCommunicate with customers regarding events and provide status updatesCollaborate with vendors and internal teams to resolve network issuesRequired Qualifications : Minimum of 6 months experience in a customer service or technical support roleExperience with routers, switches, and network troubleshootingFamiliarity with TCP / IP network protocolsNetwork-related certifications such as Network+, A+, or CCENT are a plusAbility to work in a dynamic, customer service-oriented environment

6 days ago
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