Loan Operations Clerk

Job Description

Job Description

Salary :

At Community First Bank of Indiana (CFB) we set our intentions to serve and give our best to others each day. Our mission?

We partner with you to build a better future. Ready to get started?

As part of our team, you’ll be empowered through the bank’s investment in employee education to continuously grow as a professional.

We invite you to join our team of trusted, local bankers that leave our communities saying, We’ve never been treated like that by a bank.

CFB is proud to have been named a Best Place to Work in Indiana for 8 consecutive years by the Indiana Chamber of Commerce.

And, we’re always looking for the best and brightest to join our team

Benefits :

• Health, Dental, Vision Insurance
• Bank Paid Life Insurance
• Paid Short-Term & Long-Term Disability
• Generous Matching 401(k) Retirement Plan
• 3 weeks of Paid Time Off (immediate accrual)
• Access to Earned Wages
• Wellness Program
• Competitive Salary
• Tuition Reimbursement
• Paid Holidays and 3 Float days
• Maternity / Paternity paid leave
• Annual bonus eligibility
• Community Service Projects

Objective :

Responsible for the day-to-day servicing of customer accounts. This position will process all loan related items that are handled by the Loan Operations Department and back up deposit items.

This position will be responsible for answering customer calls to resolve issues or answer any questions. This position will work closely with other Loan Operations Employees, Deposit Operations Employees, and Digital Banking Employees to ensure that dual control and appropriate backups are in place.

Classification : This position is a Full-Time Non-Exempt position who reports directly to the Loan Operations Supervisor.

Location : Kokomo-Main Branch Downtown

Duties and Responsibilities : (subject to change with development of department)

• Answering / assisting customer calls and resolving issues.
• Perform all duties and functions related to loans.
• Back up and assist all other areas of the Operations Department when needed.
• Review other miscellaneous reports when needed.
• Other miscellaneous duties / task assigned by the Loan Operations Supervisor or Operations Manager.

Knowledge, Skills and Abilities :

• Banking Experience or Loan Experience preferred.
• High School Diploma / GED required.
• Detail Oriented.
• Ability to understand multiple systems / software and be able to complete daily functions.
• Ability to understand how a loan functions and diagnose issues related to a loan.
• Ability to work well with others and make recommendations for changes.
• Ability to provide excellent Customer Service and resolve issues.
• Ability to multi-task and meet short deadlines.
• Ability to understand and work within policy and regulatory guidelines.
• Privacy is a vital part of this position.

CFB provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.