Hospitality Manager
TopgolfGlendale, AZ, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionPrior experience in restaurant, entertainment, golf course management or related hospitality roles. Strong leadership and team management skills to guide and motivate staff. Exceptional customer service and communication abilities to create a welcoming environment. Proficiency in reservation software and basic computer skills.
The Hospitality Manager Over Golf Services
The Hospitality Manager over Golf Services plays a vital role in ensuring exceptional guest experiences within our venues. This role involves overseeing various aspects of hospitality operations, managing Golf Services staff, and maintaining high standards of service quality to enhance the overall guest experience.
Annual Base Salary : $57,000 + based on experience. Position also includes competitive quarterly bonus structure, merit plan, full benefits, 401K with company match, and a lucrative PTO package!
Job Responsibilities
- Supervise and lead the golf services team, including training and scheduling.
- Manage reservations, venue operations, and guest inquiries.
- Ensure the cleanliness, maintenance, and organization of retail areas.
- Execute events, tournaments, and promotions to enhance guest experiences.
- Uphold operating procedures and service and safety standards, especially guest satisfaction.
- Resolve guest concerns promptly to maintain a high level of customer satisfaction.
Critical Skills & Experience Requirements
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Hospitality Manager • Glendale, AZ, US
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