IT Support Internship

No Relocation Assistance Offered

161070 - Piscataway, New Jersey, United States

Colgate-Palmolive invites you to apply for the Summer / Fall 2024 IT Support Internship for the Global Information Technology (GIT) organization.

This role is a paid six-month internship that will begin in June and continue into the fall with opportunity to extend beyond.

This candidate will join the GIT Americas Infrastructure team to troubleshoot technology issues for our end users. The Americas Infrastructure team supports all 2nd level incident resolution, PC deployment and setup.

This position involves basic hardware / software installations, ability to troubleshoot, and correct problems with personal computer software, hardware and peripheral equipment.

Responsibilities include :

Support all infrastructure including desktops, laptops, cell phones, LAN connectivity, network printers, and application support.

Grasp technical concepts quickly and apply learning's based on Global GIT standards.

Maintain positive and productive relationships with co-workers and customers.

Translate & simplify technical information to non-technical users.

Troubleshoot hardware and software issues reported by the GIT Service Center.

Provide support to employees at all levels including the most senior executive level.

Document and share solutions used to resolve problems and concerns associated with personal computer equipment, hardware and software in the ticketing system.

Follow through on problem determination, prioritization, resolution and closure of reported issues.

Enter and modify inventory information in the asset inventory database to ensure equipment is replaced and returned on schedule.

Utilize available resources to reduce time and increase efficiency troubleshooting problems.

Research new technology and make recommendations to modify Colgate standards

Utilize new technology and skills to achieve faster and better results for our end users

Maintain and expand current technical expertise including new industry trends, Colgate strategic partnerships, and self-study.

This position requires the following qualifications :

Currently enrolled in a Bachelor’s or Master's degree program with a graduation date of December 2024 or later

A cumulative GPA of 2.8 or above

Must be legally authorized to work in the United States, not requiring visa sponsorship now or in the future

A basic understanding of PCs, networks, and mobile devices

Ability to work in a high-pressure, fast-paced environment

Past work experience with IT support and troubleshooting is a plus

Must be available to work hybrid at our Piscataway, NJ office location

Every Tuesday or Wednesday, hours can be flexible

This position requires a 6-month commitment (June-December)

Must be available to work up to 30 hours / week during the summer

Must be available to work up to 15 hours / week during the academic semester

Compensation and Benefits

Salary Range $21.75 - $31.00 USD

Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office / market location.

In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and / or Stock Options.

Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes :

• Insurance : Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
• Retirement Plans : Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
• Vacation / PTO : Employees receive a minimum of 15 days of vacation / PTO leave annually
• Paid Holidays : Employees receive a minimum of 13 paid / floating holidays annually
• Paid Sick Leave : Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year
• Paid Parental Leave : Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements)
30+ days ago