This position is being filled through OU's PEAK Temporary Staffing Services.
This position is located in Norman, Oklahoma. A hybrid work arrangement is possible after the initial training and onboarding period roughly which is roughly 6 weeks and then a period of production 3-6 months before we review for work at home.
If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily.
CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development.
We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.
We have temporary positions that can make you competitive for a permanent position after successful completion of training and demonstrated competency in handling client interviews and use of our information systems.
The Program Specialist serves as the primary contact for an adult and family service benefit program providing benefit inquiry support, collecting verification documents and processing applications.
Duties Include :
- Support benefit program caseload according to outlined agency requirements.
- Responsible for educating participants on benefit program requirements by outlining program information and processes.
- Enter and retrieve information from case management system; receive and review documents including customer verification.
- Provide comprehensive customer assistance through inbound phone support by conducting initial assessment, research and assistance.
- Coordinate with other staff as needed to clarify policies and procedures.
- Review and determine eligibility status of individual applications, review and resolves problems, and route requests to appropriate staff and units for processing.
- Assist customers in securing needed information and documents; conducts interviews to obtain information from customers.
- Coordinates and applies program guidelines to project delivery.
- Researches, retrieves, and analyzes information.
- Performs research functions, analyze data, and provide customer service and support.
- Identifies discrepancies and resolve problems.
- Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements.
- Establishes and maintains professional internal and external relationships.
- Performs various duties as needed to successfully fulfill the function of the position.
This position is located in Norman Oklahoma. A hybrid work arrangement is possible after the initial training and onboarding period.
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