Quality Assurance/Certification Manager

Job Description

The Quality Assurance / Certification Manager will be responsible for providing Quality Assurance services on child support system implementation / modernization projects.

Responsibilities

• Providing Quality Assurance services following the standardized processes that Conduent will develop.
• Customizing processes, as necessary, for individual projects.
• Developing and reviewing quality processes.
• Reviewing deliverables to determine if they meet project requirements.
• Using experience with federal child support requirements to review changes to the system and assist clients with preparation for federal certification.

Requirements

• Have 5 or more years' experience working as a quality professional on system implementation projects, ideally on a child support system project.
• Show 5 or more years' experience performing quality assurance / quality control activities on a large, complex automated system.
• Have 3 or more years' experience performing software testing and defect management activities.
• Possess one year of experience documenting and tracking requirements and test cases through SDLC phases using an ALM tool.
• Demonstrate understanding of the different aspects of quality management (QA, QC, Audit).
• Have proven history of developing and maintaining strong collaborative relationships.
• Display planning and organization skills.
• Demonstrate excellent verbal and written communication skills and effective presentation skills.
• Show strong knowledge of federal child support requirements and experience aiding a child support certification effort.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions :

Remote work : Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Working For You

Perks and rewards designed for you :

• Health and Welfare Benefits : Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings : We will support you as you save for your future.
• Employee Discounts : We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities : We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training : Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off : We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment : We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is related to the success of our associates. We strive to create a culture where you can :

Bring your authentic self to work

Grow and thrive, both personally and professionally

Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.

The estimated salary range for this role is $120k.