Implementation Specialist

Group Management Services is looking for self motivated individual to step into our Implementation Specialist role based out of our Richfield, OH location.

As with all positions here at GMS, we are looking for a driven individual with a customer oriented mindset and a passion for developing strong relationships.

What are some expectations for this role?

• Act as single point of contact and lead implementation of new GMS clients
• Transition each new client into GMS' internal payroll / tax system and integrate them into GMS procedures
• Gather documentation regarding clients' payroll processing
• Respond and handle all client requests as it relates to the payroll / setup function
• Provide weekly progress updates to client and internal team members
• Train clients on the GMS procedures and policies, GMS Web-Portal and Payroll and coordinate training
• Review and facilitate new client setup process, strategy, define business priorities and lead changes to enhance client satisfaction and improve the client set up process
• Assist management and the Director with various administrative tasks and document creation
• Perform all other duties as assigned

What are the qualifications for this role?

• Bachelor's degree (B.A.) from four-year college or university preferred
• 1-2 years related experienced preferred
• Equivalent combination of education and experience is accepted
• Valid driver's license required; must be willing to travel when necessary

Now to the good part, what's in it for YOU?

• Base Salary Range between $45,000-$50,000
• Full medical plan, vision / dental, life, disability, and 401(k) with a company match
• Three weeks of PTO in your first year; five weeks of PTO at 5 years; 7 Paid Holidays
• Reimbursement program for your monthly cell phone bill and tuition assistance available!
• Company Surface Pro provided
• Healthy work / life balance - flexible scheduling

Why GMS?

People don't necessarily buy what you do, they buy WHY you do it. GMS is passionate about small businesses having started off as one back in 1996 in Richfield, OH with only a few employees.

Fast forward to today and we have over 500 employees in 24 offices across 18 states nationwide. We take pride in building and maintaining quality relationships with our customers as we help them grow their own business exponentially just as we did by allowing them the time and energy to focus solely on reinvesting in themselves.

As we continue to expand ourselves here at GMS, we are looking for individuals who are willing and able to provide excellent customer service and support to their clients.

We are looking for those who are passionate about the value small business brings and providing them assistance in their growth as they seek growth for themselves.

We are committed to providing opportunities for upward mobility from within to those who are driven to succeed and who care about the relationships they build.

Join the GMS team today, build relationships, seek growth and experience a truly family oriented workplace culture!