Help Desk Support Specialist II

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.

At ManTech International , you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Help Desk Support Specialist II to join our team in Norfolk, VA .

Responsibilities include but are not limited to :

Familiar with a variety of the field’s concepts, practices, and procedures.

Relies on extensive experience and judgment to plan and accomplish goals.

May lead and direct the work of others.

Serves as the initial DIO point of contact for troubleshooting hardware and software problems.

Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.

Utilizes product information or solution database to research, troubleshoot, and deliver solutions.

Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.

Documents incidents using help desk systems or tools.

Escalates problems to appropriate levels or teams to achieve issue resolution.

May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.

Fulfills all service level standards for response time and quality.

Works under the close direction of senior personnel in the functional area.

Possesses a moderate understanding of general aspects of the job.

Minimum Qualifications :

2+ years of position-specific relevant experience

High School Diploma

DoD 8570.01-M IAT Level II certification required

Clearance Requirements :

Current Secret clearance

Physical Requirements :

The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

For all positions requiring access to technology / software source code that is subject to export control laws, employment with the company is contingent on either verifying U.

S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law.

ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer.

We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000.

ManTech is an affirmative action / equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply.

ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity / affirmative action policies.

ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability.

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