Help Desk Support Specialist I

Job Description

• Serves as the initial DIO point of contact for troubleshooting hardware and software problems.
• Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.
• Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
• Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Documents incidents using help desk systems or tools.
• Escalates problems to appropriate levels or teams to achieve issue resolution.
• May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
• Fulfills all service level standards for response time and quality.
• Works under the close direction of senior personnel in the functional area.
• Possesses a moderate understanding of general aspects of the job.

Required Skills

• 1+ years of experience in a help desk role or similar.
• Knowledge of commonly-used concepts, practices, and procedures within a particular field.
• IAT Level I certified

About Metronome, LLC

Metronome is a spark that ignites passion for our customers and each other. We offer professional services to Government customers that keep projects pulsing.

We believe in taking care of people so they can put their best foot forward to support the mission.

Background Screening / Check / Investigation : Successful Completion of a Background Check will be required as a condition of hire.

Benefits : Metronome offers a comprehensive benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefit eligibility is determined on the type of position (full-time, part-time, temporary). Metronome’s range of benefits include, but are not limited to, Medical, Vision & Dental Insurance, Life Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities.

Application Process : Please follow all instructions carefully. Errors or omissions may affect your consideration for employment.

• Select Create Profile and Apply to Requirement
• Complete your Profile and Answer the Questionnaire
• Upload a current resume
• Complete the Online Application and Submit

Evaluation Process : Metronome will evaluate applicants based on how well they meet the qualifications of the position above.

Your completed application (including questionnaire, resume, and online application) will be used to determine your eligibility and how well you meet the qualifications for this position.

Your responses to the questionnaire may be compared to your resume and application; if either your resume or application contradicts or does not support your responses, you will disqualify yourself and not receive further consideration for this job.

Equal Employment Opportunity Policy

Metronome does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Metronome is committed to providing reasonable accommodations to applicants with disabilities where appropriate. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Applicants requiring reasonable accommodation for any part of the application process or hiring process should contact Metronome Human Resources at hr@wearemetronome.

com or 703-957-4082. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.