About the Role
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Flow Fort Lauderdale is seeking a detail-oriented and dedicated Front Desk / Night Auditor to oversee all tasks and ensure smooth operations during the overnight shift (typically 11 pm to 7 am).
This role is crucial in maintaining our high standards of service and operational efficiency during night hours.
Responsibilities
- Compute, classify, and record numerical data to maintain complete financial records. Perform routine calculations, postings, and verifications to obtain primary financial data.
- Verify the accuracy of figures, calculations, and postings related to business transactions recorded by other staff members.
- Approach all interactions with guests and employees in a friendly, service-oriented manner, ensuring a welcoming environment.
- Adhere to all standards and regulations to promote safe and efficient hotel operations.
- Initiate and complete the end of day process, including balancing daily work and maintaining cashiering responsibilities.
- Manage all Front Office computer system operations / functions and handle guest requests promptly.
- Maintain proper records, including log books and other documentation.
- Be familiar with and enforce all hotel policies and house rules.
- Complete initial direct bills daily, attach necessary documentation, and place on the Property Prepare and distribute the Daily Flash Report.
- Ensure that all employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
- Perform any other duties as requested by the manager.
Ideal Background
- Minimum 1 year of hotel or related field experience.
- High School diploma or equivalent college coursework in relevant areas a plus.
- Previous supervisory experience is preferred.
- Ability to work independently with minimal supervision.
- Proficiency in Accounting Principles.
- Strong problem-solving skills to address guest issues and emergencies.
- Familiarity with Windows OS, approved spreadsheets, and word processing.
- Clear communication skills.
- Quick and accurate decision-making abilities.
- Ability to thrive in high-pressure situations.
- Effective problem-solving skills, including prevention and resolution.
- Capability to assimilate complex information and adapt as necessary.
- Proficiency in financial data analysis and basic arithmetic.
- Comfort working in a self-managed environment.
- Active listening and conflict resolution skills.
- Maintaining composure and professionalism under pressure.
This is an exciting opportunity to lead a unique extended stay property and be part of a growing, innovative hospitality brand.
The successful candidate will have the opportunity to make a significant impact on the property's performance and guest experience while growing their career in a dynamic and supportive environment.
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