Office/Production Manager

Benefits :

• Bonus based on performance
• Competitive salary
• Training & development

At Floor Coverings International, we believe that an inviting and positive office environment is crucial to

the growth and success of our local franchise. As a Production / Office Manager, you will play a key role in

facilitating the expansion of our business. Our franchise is locally owned and operated, and we are

seeking an exceptional individual to serve as the primary point of contact for our valued customers.

A new location of Floor Coverings International is currently being established, and we are looking for key

team members to grow our business. This location will be based in San Jose, California and will serve

customers located in West Santa Clara County.

Benefits and Perks : Bonus opportunities

Bonus opportunities

Paid Vacation

Paid Holidays

Cell Phone allowance

Family owned and operated fostering a friendly environment.

Paid training provided

Full-time position

This is an in-person office role that also includes going into "the field"

Reimbursed gas mileage

Company provided computer

Annual Convention to Mexico

Qualifications :

Previous experience in Office Management (2+ years)

Customer Experience / Production / Operations Management background

Strong communication skills (over the phone and in-person)

Organized, detail-oriented, and proficient in multi-tasking

Able to work independently without supervision and problem solve

Proficiency in managing crews, calendars, and salespeople.

Flooring or related knowledge preferred

Key Responsibilities :

Maintain strong relationships with customers

Oversee daily office operations

Convert & schedule leads to appointments for the sales team

Support local marketing efforts

Keep the showroom and office organized and presentable

Assist in the development, management, and delivery of local marketing tactics

Meet with sales staff to discuss recent sales and review customer expectations and product

orders

Order all necessary products for jobs accurately and follow up on delivery

Schedule the job to meet the schedule of customer and installers

Communicate start dates and times with installers and customers

Update customers regularly on installation details

Daily updates on InspireNet and Asana regarding job status and upcoming schedule via the

Production Dashboard (internal tools)

Meet in customers' homes for job kick off, final walkthrough, and as needed

Update the customer ongoing on details of installation

Discuss and obtain written permission for any changes in contracted work

Compensation :

Best in Industry for this role.

Salary Range : $50,000-$60,000 plus bonus opportunities (negotiable)

If you have a strong desire to manage both people and operations, and if you are looking for an

opportunity to work for a company renowned for its commitment to customer service and integrity,

apply today.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.