A company is looking for a Business Analyst- Contact Center.Key ResponsibilitiesServe as Subject Matter Expert (SME) for CRM, Workforce Management, telephony systems, and reporting and analyticsGenerate regular and ad hoc reports using advanced reporting tools like Cognos BI and MS Power BICollaborate with business leaders to identify needs and recommend system and analytic solutionsRequired QualificationsBachelor's Degree;
Master's Degree preferred3+ years of customer service experience in higher education areas such as Admissions or Student Finance3+ years of experience with CRM, Telephony, Workforce Management, or similar systemsExperience with project and / or change managementSome knowledge of coding and basic programming languages such as SQL
Business Analyst - Contact Center
A company is looking for a Business Analyst- Contact Center. ...
UCCE Contact Center Sr. Analyst - 5444280
In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. Candidate that can cover a broad range of ...
Contact Center Business Analyst
A company is looking for a Business Analyst- Contact Center to support system and business processes across multiple higher education institutions. ...
Senior Business Analyst, IR Revenue Cycle
Senior Business Analyst, Department of Information Resources - Health Revenue Cycle. The Senior Business Analyst supports the Epic Resolute Hospital Billing module within the Department of Information Resources Revenue Cycle. Bachelor's degree in business administration, computer science, or other r...
Contact Center Analyst
A company is looking for an Analyst, Contact Center Configuration to analyze and deliver on complex interaction routing and system configuration assignments. ...
Analyst/Sr Analyst, Contact Center - Workforce Planning
Interfaces with the DOM/INTL contact centers on all scheduling and operational fronts. Analyzes lost time for all contact centers. Promotes an environment of mutual respect and trust between team and supported contacted centers. Our 20+ Employee Business Resource Groups are focused on connecting our...
UCCE - Contact Center Sr. Analyst
Candidate that can cover a broad range of Unified Communications and Contact Center disciplines. ...
Remote Contact Center Interaction Analyst – Quality Assurance
This position will help determine how to improve call performance metrics, increase customer satisfaction with daily prayer and product interactions, and how to provide excellent execution of contact center programs. Day-to-day responsibilities include: requirements gathering; definition, documentat...
Administrative Assistant
Cornerstone Staffing is helping a wonderful church in the Richardson, Texas area look for an Administrative Assistant. ...
Data Integration Lead Analyst - VP (Hybrid)
Independently conducts analysis and executes tasks that contribute to work streams focusing on broad range of data initiatives including data requirements, issues management, Data Quality rules, lineage, Data Governance and taxonomy. The Data Integration Lead Analyst is responsible for facilitating ...